Degrees & Classes

Degrees & Classes

Medical Receptionist

Medical Receptionist Certificate

If you like working with people in a medical setting with lots of variety, then choose the Medical Receptionist program. You’ll gain the knowledge and valuable skills employers in the health care industry need. You might work in a hospital, physician’s office, dental office, or health care clinic.

Program Facts

Average annual income $38,401

Wage potential $46,426 annually

Employment and wage data sources


Gainful Employment

Program Costs, Financing, and Outcomes

Jobs & Employment

Employment opportunities for receptionists are expected to grow. Medical receptionists work in doctors’ and dentists’ offices, hospitals, nursing homes, urgent care centers, surgical centers and clinics. Job openings should be plentiful due to the large size and high rate of turnover associated with this occupation.

The average annual wage in this field is $38,401, with an earning potential of about $46,426 per year.*

Potential Positions

Nationally, more than two-thirds of all receptionists work in service industries and almost half of these are located in the health service industry.

Courses

Filter courses by quarter 
Use this tool to see this program's course offerings for upcoming quarters

  • Quarter 1
  • BUS 123Records Management3 credits

    Introduces students to basic terminology and the scope of records and information management, employment opportunities, and legal and ethical matters associated with records. The life cycle of non-electronic and electronic records are surveyed from creation to retention and destruction.


    Future Offerings
    5/15-6/22MWF 8:00a-9:25aMASSEY JWaitlisted: 0
  • CAP 101Introduction to Computer Applications5 credits

    Students will learn to use a personal computer and gain a basic understanding of Excel, Word, and PowerPoint. They will also become familiar with basic computer hardware components and internet usage. If you have little or no experience with computers consider taking BAS 020 COMPUTER BASICS prior to taking CAP 101. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    Accuplacer score: 71 Reading.

    Future Offerings
    4/7-6/11TTh11:30a-2:30pBABIN COpenings: 15
    4/7-6/11TTh 3:00p-6:00pBABIN COpenings: 16
    4/7-6/23Online GERLICHER COpenings: 13
  • CAP 105Computerized Touch Keyboarding2 credits

    A touch typing course for beginners as well as those needing to brush up on their keyboarding skills. Course covers learning to type alphabetical keys by touch using proper technique. For off-campus work, a Windows-based computer is required.


    Future Offerings
    4/8-5/4MWF 1:30p-3:00pPEDERSEN MOpenings: 10
  • CAP 106Formatting with MSWord4 credits

    Provides skillbuilding, production typing, and Microsoft Word fundamentals at the beginning or review level. Students use MS Word to format letters, memos, reports, and tables. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 105; or instructor permission.

    Future Offerings
    5/6-6/22MWF 1:30p-3:00pPEDERSEN MOpenings: 12
  • CAP 107Computerized Keyboard Skillbuilding I3 credits

    Designed to help students improve their speed and accuracy at the computer. Computerized lessons analyze areas of weakness and provide appropriate drills for improvement. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 106; or instructor permission.

    Future Offerings
    4/8-5/13MWF 8:00a-9:25aMASSEY JOpenings: 12
  • CMST& 210Interpersonal Communications5 credits

    Designed to introduce students to the application of basic interpersonal communication theory, with a focus on achieving success in the workplace. Topics explored include self-awareness, self-disclosure, conversation skills, relationship development and maintenance, assertiveness, teamwork and group dynamics, conflict management strategies, and diversity issues.

    Prerequisite:
    Accuplacer Reading Comprehension score of 71 or a C grade in RDG 085, and Accuplacer Sentence Skills score of 71 or a C grade in ENGL 092.

    Future Offerings
    4/8-6/22MWF 1:00p-2:25pOEKERMAN COpenings: 13
    4/8-6/22MWF 9:00a-10:25aOEKERMAN COpenings: 11
    4/7-6/23TTh12:00p-2:25pOEKERMAN COpenings: 11
    4/7-6/23Online LIPPMAN LOpenings: 8
    4/7-6/23Online OEKERMAN CWaitlisted: 0
  • Required Courses for Program
  • BUS 230Medical Office Procedures5 credits

    The aim of this course is to educate the student for administrative duties in the medical office. This course teaches computerized medical office procedures as well as exercises in judgment, independent action, and coping with interruptions. In addition to computerized appointment scheduling and billing, the student will learn about the major insurances with ICDA and CPT coding.


    Future Offerings
    4/7-6/11TTh12:00p-3:00pWALKER SOpenings: 4

  • TOTAL Required Course Credits
    27 credits

  • Electives
  • ACCT 141Practical Accounting I5 credits

    Covers the accounting cycle through a study of sole proprietorship and the use of accounts, the general journal, and the general ledger.

    Prerequisite:
    Accuplacer Scores: 71 Reading, 50 Arithmetic, or instructor permission.
  • ACCT 242Practical Accounting II5 credits

    Theory and practice of computing and recording transactions relating to merchandise inventory, notes payable and receivable, depreciation, accounting principles, and reporting standards.

    Prerequisite:
    ACCT 141 or instructor permission.

    Future Offerings
    4/7-6/23Online KENT DOpenings: 18
  • ACCT 243Practical Accounting III5 credits

    Theory and practice relating to the formation and operations of partnerships and corporations, decision making and statement analysis. Financial data is used to access the efficiency of current operations and determine profitability.

    Prerequisite:
    ACCT 242 or instructor permission.

    Future Offerings
    4/8-6/22MWF 9:30a-11:00aKENT DOpenings: 9
  • ACCT 245Payroll Procedures5 credits

    Covers payroll records and procedures. Students complete assignments about federal and state laws that affect compensation of employees.

    Prerequisite:
    ACCT 141 or instructor permission.
  • ACCT 246Computerized Accounting I5 credits

    A study of computerized accounting systems in both service and merchandising environments. Uses the commercially popular QuickBooks software to demonstrate the use of fully integrated accounting systems. Prepares the student to use commercial accounting software products on-the-job.

    Prerequisite:
    ACCT 141 or instructor permission.

    Future Offerings
    4/8-6/22MWF 1:30p-3:00pKENT DOpenings: 6
  • ACCT 271Internship1 credits

    Students will arrange to work in an office where they will apply accounting skills and knowledge.

  • ACCT 272Internship2 credits

    Students will arrange to work in an office where they will apply accounting skills and knowledge.

  • ACCT 273Internship3 credits

    Students will arrange to work in an office where they will apply accounting skills and knowledge. The internship may be paid or unpaid work experience.

  • ACCT 274Internship4 credits

    Students will arrange to work in an office where they will apply accounting skills and knowledge. It may be a paid or an unpaid work experience.

  • ACCT 275Internship5 credits

    Students will arrange to work in an office where they will apply accounting skills and knowledge.

  • ACCT 276Internship6 credits

    Students will arrange to work in an office where they will apply accounting skills and knowledge.

  • ACCT& 201Principles of Accounting I5 credits

    This course is the first of a series of three accounting courses in the Business DTA sequence. It provides an introduction to financial accounting as an essential part of business decision-making. It includes the vocabulary and fundamental concepts of accounting as well as analysis of common business activities and interpretation primary financial statements.

    Prerequisite:
    Accuplacer Score: 75 in Algebra or a grade of C or higher in Math 098; or instructor permission.
  • ACCT& 202Principles of Accounting II5 credits

    This is the second of a series of three accounting courses in the Business DTA sequence and is a continuation of ACCT& 201. The emphasis of this class is on fixed assets, intangibles, investments and financing, stockholder’s equity, cash flow analysis and financial statement analysis.

    Prerequisite:
    ACCT&201 with a C or higher; or instructor permission.
  • ACCT& 203Principles of Accounting III5 credits

    This is the third course of the series of three accounting courses in the Business DTA sequence and is also a required course for the Accounting AAS and AAS-T degree students. This course introduces students to information needed by managers to carry out three essential functions in an organization: (1) planning operations, (2) controlling activities, and (3) making decisions. This course will show what kind of information is needed, where this information can be obtained, and how this information can be used by managers as they carry out their planning, control, and decision-making responsibilities.

    Prerequisite:
    ACCT 242 or ACCT& 202 with a grade of C or higher; or instructor permission.
  • BUS 100Electronic Math Applications3 credits

    Focuses on the application of the electronic calculator to business transactions and accounting activities. Students will develop speed on the 10-key by touch method.

    Prerequisite:
    Accuplacer score of 50 in Arithmetic or a grade of C or better in MATH 090; or instructor permission

    Future Offerings
    5/14-6/23MWF12:00p-1:30pSTAFFOpenings: 15
    4/7-5/13Online STAFFOpenings: 2
  • BUS 150Math for Business5 credits

    Students will apply math concepts to business applications in the areas of banking, business statistics, markup/markdown, payroll, debt, credit cards, investments, and insurance. It is recommended that students have a calculator with the exponent function.

    Prerequisite:
    Accuplacer score of 50 in Arithmetic or a grade of C or better in MATH 090; or instructor permission

    Future Offerings
    4/8-6/22MWF 9:30a-11:00aPEDERSEN MOpenings: 8
  • BUS 171Technical Communications5 credits

    This course introduces students to effective written and oral business communication through application and study of text. Students will learn to compose effective business writings including letters, memos, technical manuals, reports, and employment documents. Students will learn effective oral presentation and job interviewing skills. Students will use various forms of technology including email, online file sharing, voice recognition, and live web conferencing. It is recommended that BUS 188 (Business English) be taken before BUS 171 (Technical Communications). NOTE: When this course is taught online, students will need access to a Windows-based computer, web cam, and to be able to deliver and receive audio.

    Prerequisite:
    Accuplacer scores: 71 Reading or a C grade in RDG 085; 71 Sentence Skills or a C grade in ENGL 092; CAP 106; or instructor permission.

    Future Offerings
    4/8-6/22MWF12:00p-1:30pPEDERSEN MOpenings: 9
  • BUS 188Business English5 credits

    Business English focuses on the improvement of basic grammar and proofreading skills needed to effectively compose and edit written business documents. Specific tools include proofreading, parts of speech, sentence structure, capitalization, abbreviation, number usage, punctuation, and word choice. It is recommended that BUS 188 (Business English) be taken before BUS 171 (Technical Communications).

    Prerequisite:
    Accuplacer Scores: 71 Reading or a C grade in RDG 085, 71 Sentence Skills or a C grade in ENGL 092; or instructor permission.

    Future Offerings
    4/7-6/23Online PEDERSEN MWaitlisted: 7
  • BUS 232Office Procedures5 credits

    Prepares the student for the role of an office or administrative assistant and the broader role as a professional member of the management team. The class exposes the student to the growing influence of information technology, the expanding global marketplace, and the changes in the organizational structure of modern business.

    Prerequisite:
    CAP 106.

    Future Offerings
    4/8-6/22MWF 9:30a-11:00aMASSEY JOpenings: 6
  • BUS 271Internship1 credits

    Students will arrange to work in an office where they will apply business skills and knowledge.

  • BUS 272Internship2 credits

    Students will arrange to work in an office where they will apply business skills and knowledge.

  • BUS 273Internship3 credits

    Students will arrange to work in an office where they will apply business skills and knowledge.

  • BUS 274Internship4 credits

    Students will arrange to work in an office where they will apply business skills and knowledge.

  • BUS 275Internship5 credits

    Students will arrange to work in an office where they will apply business skills and knowledge.

  • BUS 276Internship6 credits

    Students will arrange to work in an office where they will apply business skills and knowledge.

  • BUS 280Assessment1 credits

    Office Assistant students will create a portfolio approprate to their certificate or degree and complete an exit interview with their advisor. Assessment, required for a completion certificate or degree, will be assigned relative to the student's certificate or degree.

    Prerequisite:
    Instructor Permission.
  • BUS 281Assessment1 credits

    Administrative Assistant students will create a portfolio appropriate to their certificate or degree and complete an exit interview with their advisory. Assessment, required for a completion certificate or degree, will be assigned relative to the student's certificate or degree.

    Prerequisite:
    Instructor Permission.
  • BUS& 201Business Law5 credits

    This course introduces students to principles underlying the legal environment of business through lectures, classroom activities, and study of text. Students will be exposed to basic information relating business and personal aspects of law as set forth in the course outline.

    Prerequisite:
    71 Reading Accuplacer score.
  • CAP 109Computerized Keyboard Skill Building II3 credits

    Designed to help students to further improve their speed and accuracy at the computer. Computerized lessons analyze areas of weakness and provide appropriate drills for improvement. Time will also be spent on data entry fundamentals. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 107; or instructor permission.

    Future Offerings
    4/8-5/13MWF 8:00a-9:25aMASSEY JOpenings: 19
  • CAP 138MS WORD5 credits

    Students receive hands-on instruction using the commands and features of MS Word to create simple to complex business documents. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 101, CAP 106; or instructor permission.

    Future Offerings
    4/8-6/22MWF12:00p-1:25pMASSEY JOpenings: 10
  • CAP 142MS Excel5 credits

    This course provides a practical hands-on approach to developing the skills to use the powerful spreadsheet application, MS Excel. Students will use Excel to organize and analyze data, perform numerical calculations, and illustrate relationships in numerical data by displaying charts. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    BUS100 or BUS150 or AMATH100 or MATH&107 or higher; and CAP101.

    Future Offerings
    4/7-6/23Online WOLLENS JOpenings: 3
  • CAP 143Adobe Acrobat & Electronic File Management5 credits

    Adobe Acrobat software enables business professionals to easily convert any electronic or paper document into a PDF file that can be reviewed by colleagues, clients and customers. This class covers transferring business documents such as policies, training materials, regulations, or other types of material into a secured PDF format that allows review but protects the material fr4om alteration or deletion. In this class, you will learn the basics of creating a PDF document; add headers and footers; render text searchable and able to edit; utilizing security functions to protect documents; creating and editing forms; and utilizing legal tools available. You will also develop expertise in electronic file management while creating folders and subfolders. Included in the file management portion will be how to find, view, open, copy, move, delete and rename files. Some basic computer and keyboarding skills are recommended.


    Future Offerings
    4/7-6/23Online SHEPHERD HWaitlisted: 3
  • CAP 146MS Access5 credits

    Table design, relationships, filters, queries, forms and reports will be introduced. Students will apply skills to database projects. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 101; or instructor permission.
  • CAP 148MS PowerPoint3 credits

    Presents an overview of a presentation graphics program. Students will create and present a slide show projected from their computer. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 101; or instructor permission.

    Future Offerings
    4/7-6/18Online GERLICHER CWaitlisted: 0
  • CAP 200Integrated Computer Applications5 credits

    Students will apply their skills learned in the previous courses to produce professional-looking documents by integrating word processing, spreadsheet, database, and presentation graphics programs. Students will prepare a professional portfolio for use in future job search opportunities. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 138, CAP 142, CAP 146, CAP 148; or instructor permission.

    Future Offerings
    4/8-6/22MWF 1:30p-3:00pMASSEY JOpenings: 17
  • CIS 145Website Development5 credits

    An introduction to HTML, graphics, and other programming languages for use in web pages. Students will learn the use of programming editors, preparation of graphics, content development, and page layout.

    Prerequisite:
    CAP 101; or instructor permission.
  • CIS 160Computer User Support I5 credits

    Provides an overview of topics relevant to working at a help desk. Student will learn computer user support skills and strategies, including problem solving, customer service, and call tracking.

    Prerequisite:
    CAP 101; or instructor permission.

    Future Offerings
    4/7-6/23TTh 1:00p-3:00pWOLLENS JOpenings: 18
  • CIS 276Computer Software Support Internship6 credits

    Students will arrange to work in an office, solving computer software, hardware or operating system problems for users. The work experience may be paid or unpaid 180 hours of work experience.

    Prerequisite:
    Instructor permission.
  • HT 126Fundamentals of Medical Terminology5 credits

    The student will gain a basic knowledge of medical word building. The course will address root words, prefixes and suffixes and terms which are used in diagnostic, operative, and symptoms relating to the various systems of the body. Emphasis on correct spelling and pronunciation of selected common eponyms.

    Prerequisite:
    Accuplacer Reading Comprehension and Sentence Skills score of 71 or higher.

    Future Offerings
    4/8-6/17MW 3:30p-6:30pCARRERO ROpenings: 26
    4/7-6/23Online CARRERO ROpenings: 18
  • LGL 127Legal Office Procedures5 credits

    Designed to introduce students who have little or no background in the legal field with the terminology, background, and knowledge of the legal procedures required to work in a law office. It presents basic legal concepts and the various fields of law and outlines the preparation of documents commonly used in those fields. Student projects give the students practice in various areas of law.

    Prerequisite:
    CAP 106; LGL 132 or as a co-requisite
  • LGL 132Legal Terminology5 credits

    Designed to help students learn the legal terminology, English skills, legal formatting skills, and guidelines needed in a law office.

  • LGL 211Legal Document Processing5 credits

    The course makes use of a self-contained comprehensive job simulation designed to give the student practice on the types of activities most often performed in legal office settings. Students will gain hands-on exposure to the various types of law while formatting documents. Word processing functions are incorporated into the course.

    Prerequisite:
    CAP 106; LGL 132 or as a co-requisite

    Future Offerings
    4/7-6/23Online SHEPHERD HOpenings: 18
  • LGL 223Internship3 credits

    Students will work in a legal office-related job receiving pay or volunteering.

    Prerequisite:
    Instructor Permission.
  • LGL 224Internship4 credits

    Students will work in a legal office-related job receiving pay or volunteering.

    Prerequisite:
    Instructor Permission.
  • LGL 225Internship3 credits

    Students will work in a legal office-related job receiving pay or volunteering.

    Prerequisite:
    Instructor Permission.
  • LGL 226Internship6 credits

    Students will work in a legal office-related job receiving pay or volunteering.

    Prerequisite:
    Instructor Permission.
  • MGMT 154Creating and Managing a Small Business5 credits

    This course examines the organization and operation of a small business. Topics include development of a business plan, failure factors in small businesses, sources of capital, record-keeping, financial statements, taxation, marketing, legal and regulatory issues, and best management practices.

  • MGMT 210Human Resource Management5 credits

    Demonstrate knowledge of appropriate office supervisory skills. Introduces students to the fundamentals of supervisory management. Through lectures, text, case studies, projects, and simulations students will develop an understanding of principles to be used as guides for supervision in an office.


  • TOTAL Electives Course Credits
    15 credits

TOTAL PROGRAM CREDITS42 credits

Program Entry Information

The program typically starts in Fall, Winter, Spring, Summer Quarters.

Testing Requirements

These requirements are for the Certificate.

  • Accuplacer Reading Comprehension score of 71 or a C grade in RDG 085, and Accuplacer Sentence Skills score of 71 or a C grade in ENGL 092.
  • Accuplacer score of 50 in Arithmetic or a grade of C or better in MATH 090

Pre-Program Course Requirements

  • Students must have an Accuplacer score of 50 in Arithmetic or a grade of “C” or better in MATH 090.

Program Outcomes

  • Graduates will be able to demonstrate the skills and competencies necessary to operate medical office software and to perform daily office functions.

Jack Wollens - Instructor image

Jack Wollens

Area of Instruction


Business & Computer Information Systems

Degrees and Certifications


M.B.A., Technology Management, University of Phoenix

B.S., Business Administration, Walla Walla College

Certificate, Microsoft Technology Associate

Certificate, Microsoft Certified Systems Engineer

Certificate, Microsoft Certified Professional

Certificate, Microsoft Office Specialist

Certificate, Certified Novell Administrator

Certificate, CompTIA A+ and Network+ Certified Professional

Certificate, WA Professional Technical Certification

Contact Info


360 752-8364
jwollens@btc.ctc.edu
Campus Center (CC) - Room 214

Background


Profile
Jack has many years of experience working on and managing IT computer help desks. He also has several industry certifications as well as a Masters De...

    • Jack has many years of experience working on and managing IT computer help desks. He also has several industry certifications as well as a Masters Degree in Business/Technology Management.