Degrees & Classes

Degrees & Classes

Computer Software Support

Associate Applied Science - Transfer

Here’s a program to consider if you enjoy combining technical and customer service skills in a variety of business and office settings. Our Computer Software Support Technology program will train you for a rewarding career as a computer support specialist, software specialist, help desk specialist, training and support coordinator, or PC support specialist.

You’ll learn valuable skills needed by companies ranging from hospitals to financial institutions, large corporations, school districts, and universities. Hardware and software manufacturers also hire program graduates to work as customer service representatives and help desk personnel.

Program Facts

Average annual wage $50,669

Wage potential $62,525 annually

Employment and wage data sources

Bellingham Technical College is a Microsoft IT Academy member and is a member of CompTIA.

Jobs & Employment

Computer support positions are expected to be one of the fastest growing occupations over the next decade. The rapid rate of growth and change in the field requires a commitment to stay current with new technologies. Enhancing a Computer Software Support degree with industry recognized certifications increases employment opportunities.

The average annual wage in this field is $50,669, with an earning potential of about $62,525 per year.*

Potential Positions

Computer software support and training staff usually work in the information support departments of large organizations such as universities, government agencies, hospitals, financial institutions and major corporations.

Hardware and software manufacturers also employ telephone-based help as customer service representatives. Potential positions include computer support specialist, computer software specialist, help desk specialist, training and support coordinator, desktop services analyst, PC support specialist, response line representative, and help desk analyst.

Courses

Filter courses by quarter 
Use this tool to see this program's course offerings for upcoming quarters

  • Quarter 1
  • CAP 101Introduction to Computer Applications5 credits

    Students will learn to use a personal computer and gain a basic understanding of Excel, Word, and PowerPoint. They will also become familiar with basic computer hardware components and internet usage. If you have little or no experience with computers consider taking BAS 020 COMPUTER BASICS prior to taking CAP 101. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    Accuplacer score: 71 Reading.

    Future Offerings
    9/23-12/4TTh11:30a-2:30pBABIN COpenings: 10
    9/23-12/4TTh 3:00p-6:00pBABIN COpenings: 21
    9/23-12/12Online GERLICHER COpenings: 17
    9/23-12/12Online WOLLENS JOpenings: 14
    9/24-12/3MWF12:00p-1:30pSTAFFOpenings: 11
    1/8-3/17TTh11:30a-2:30pBABIN COpenings: 24
    1/8-3/17TTh 3:00p-6:00pBABIN COpenings: 24
    1/7-3/26Online STAFFOpenings: 24
    1/7-3/25MWF12:00p-1:30pSTAFFOpenings: 24
    4/7-6/11TTh11:30a-2:30pBABIN COpenings: 24
    4/7-6/11TTh 3:00p-6:00pBABIN COpenings: 24
    4/7-6/11TTh10:00a-12:00pSTAFFOpenings: 24
  • CAP 105Computerized Touch Keyboarding2 credits

    A touch typing course for beginners as well as those needing to brush up on their keyboarding skills. Course covers learning to type alphabetical keys by touch using proper technique. For off-campus work, a Windows-based computer is required.


    Future Offerings
    9/23-10/17Online MASSEY JOpenings: 1
    9/23-10/17DAILY 8:30a-9:30aSTAFFOpenings: 7
    1/7-2/13MWF 9:00a-11:00aSTAFFOpenings: 24
    1/7-2/13MWF 1:30p-3:30pSTAFFOpenings: 24
    4/8-5/13DAILY 8:30a-9:30aSTAFFOpenings: 24
    4/8-5/13DAILY 1:30p-2:30pSTAFFOpenings: 24
  • CAP 106Formatting with MSWord4 credits

    Formatting with MS Word provides skillbuilding, production typing, and Microsoft Word fundamentals at the beginning or review level. Students use MS Word to format letters, memos, reports, and tables. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 105 or instructor permission.

    Future Offerings
    10/20-12/12Online MASSEY JOpenings: 5
    10/20-12/12DAILY 8:30a-9:30aSTAFFOpenings: 7
    2/18-3/25MWF 9:00a-11:00aSTAFFOpenings: 24
    2/18-3/25MWF 1:30p-3:30pSTAFFOpenings: 24
    5/15-6/22DAILY 8:30a-10:30aSTAFFOpenings: 24
    5/15-6/22DAILY 1:30p-3:30pSTAFFOpenings: 24
  • CMST& 210Interpersonal Communications5 credits

    Designed to introduce students to the application of basic interpersonal communication theory, with a focus on achieving success in the workplace. Topics explored include self-awareness, self-disclosure, conversation skills, relationship development and maintenance, assertiveness, teamwork and group dynamics, conflict management strategies, and diversity issues.

    Prerequisite:
    Accuplacer Reading Comprehension score of 71 or a C grade in RDG 085, and Accuplacer Sentence Skills score of 71 or a C grade in ENGL 092.

    Future Offerings
    9/24-12/12MWF 1:00p-2:25pOEKERMAN COpenings: 17
    9/24-12/12MWF11:00a-12:25pOEKERMAN COpenings: 7
    9/23-12/11TTh 6:00p-8:05pMUDD SOpenings: 18
    9/24-12/12MWF 3:00p-4:25pNELSON NOpenings: 24
    9/23-12/12Online OEKERMAN COpenings: 7
    9/23-12/12Online LIPPMAN LOpenings: 17
    1/7-3/25MWF 1:00p-2:25pSTAFFOpenings: 28
    1/7-3/25MWF11:00a-12:25pSTAFFOpenings: 28
    1/7-3/25MWF 3:00p-4:25pSTAFFOpenings: 28
    1/7-3/25MWF 9:00a-10:25aSTAFFOpenings: 28
    1/7-3/26Online STAFFOpenings: 24
    1/7-3/26Online STAFFOpenings: 24
    4/8-6/22MWF 1:00p-2:25pSTAFFOpenings: 28
    4/8-6/22MWF 9:00a-10:25aSTAFFOpenings: 28
    4/7-6/23TTh12:00p-2:25pSTAFFOpenings: 28
    4/7-6/23Online STAFFOpenings: 24
    4/7-6/23Online STAFFOpenings: 24
  • Required Courses for Program
  • CAP 138MS WORD5 credits

    Students receive hands-on instruction using the commands and features of MS Word to create simple to complex business documents. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 101, CAP 106.

    Future Offerings
    9/23-12/4TTh 1:00p-3:00pGERLICHER COpenings: 12
    1/7-3/26Online MASSEY JOpenings: 16
    4/7-6/11MWF12:00p-1:25pMASSEY JOpenings: 24
  • CAP 142MS Excel5 credits

    This course provides a practical hands-on approach to developing the skills to use the powerful spreadsheet application, MS Excel. Students will use Excel to organize and analyze data, perform numerical calculations, and illustrate relationships in numerical data by displaying charts. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    BUS100 or BUS150 or MATH100 or MATH&107 or higher; and CAP101 or instructor permission.

    Future Offerings
    9/23-12/11TTh11:30a-1:30pWOLLENS JOpenings: 12
    1/7-3/26Online STAFFOpenings: 24
    4/7-6/23Online WOLLENS JOpenings: 24
  • CAP 146MS Access5 credits

    Table design, relationships, filters, queries, forms and reports will be introduced. Students will apply skills to database projects. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 101 or instructor permission.

    Future Offerings
    9/24-12/12MWF 1:30p-3:00pMASSEY JOpenings: 14
    1/7-3/26Online MASSEY JOpenings: 24
  • CAP 148MS PowerPoint5 credits

    Presents an overview of a presentation graphics program. Students will create and present a slide show projected from their computer. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 101 or instructor permission.

    Future Offerings
    9/23-12/12Online WOLLENS JOpenings: 14
    4/7-6/18TTh11:30a-1:00pSTAFFOpenings: 24
  • CIS 145Website Development5 credits

    This course will introduce students to HTML, graphics, and other programming languages for use in web pages. Students will learn the use of programming editors, preparation of graphics, content development, and page layout.

    Prerequisite:
    CAP 101 or instructor permission.

    Future Offerings
    1/8-3/26TTh11:30a-1:30pWOLLENS JOpenings: 17
  • CIS 160Computer User Support I5 credits

    This course provides an overview of topics relevant to working at a help desk. Student will learn computer user support skills and strategies, including problem solving, customer service, and call tracking.

    Prerequisite:
    CAP 101 or CAP 199 or instructor permission.

    Future Offerings
    4/7-6/23TTh 1:00p-3:00pWOLLENS JOpenings: 24
  • CIS 276Computer Software Support Internship6 credits

    Students will arrange to work in an office, solving computer software, hardware or operating system problems for users. The work experience may be paid or unpaid.

    Prerequisite:
    Instructor permission.

    Future Offerings
    9/23-12/12ARRWOLLENS JOpenings: 24
    1/7-3/26ARRWOLLENS JOpenings: 24
    4/7-6/23ARRWOLLENS JOpenings: 24
  • ENGL& 101English Composition I5 credits

    A composition course in which students read, analyze, and write essays using a variety of rhetorical strategies, as well as develop and verbally express ideas clearly and effectively. The critical reading of essays will provide a basis for the student's own critical writing, which will reflect a command of college-level literacy standards. Attention to writing fundamentals and stylistic techniques will also be included. Word processing, email and internet knowledge required.

    Prerequisite:
    Accuplacer Reading Comprehension score of 85 or B grade in RDG 085, and Accuplacer Sentence Skills score of 86 or B grade in ENGL 092 or C grade in AENGL 100.

    Future Offerings
    9/23-12/11TTh 9:00a-11:05aLONG ROpenings: 23
    9/24-12/12MWF 9:00a-10:25aLONG ROpenings: 22
    9/24-12/12MWF11:00a-12:25pSTAFFOpenings: 18
    9/23-12/11TTh 6:00p-8:05pNEWTON DOpenings: 22
    9/23-12/12Online VANLUEVEN NOpenings: 14
    1/8-3/26TTh 9:00a-11:05aSTAFFOpenings: 26
    1/8-3/26TTh12:00p-2:05pSTAFFOpenings: 26
    1/7-3/25MWF 9:00a-10:25aSTAFFOpenings: 26
    1/7-3/25MWF 3:00p-4:25pSTAFFOpenings: 26
    1/7-3/26Online NEWTON DOpenings: 26
    1/7-3/26Online NEWTON DOpenings: 26
    4/8-6/22MWF 9:00a-10:25aSTAFFOpenings: 26
    4/8-6/22MWF11:00a-12:25pSTAFFOpenings: 26
    4/8-6/22MWF 3:00p-4:25pSTAFFOpenings: 26
    4/7-6/23Online NEWTON DOpenings: 26
    4/7-6/23Online NEWTON DOpenings: 26
  • IT 112PC Hardware8 credits

    This course prepares the student to understand, install, configure, upgrade, troubleshoot, and repair PC hardware components. Course material parallels the CompTIA A+ Core Hardware certification objectives.


    Future Offerings
    9/25-12/11MTWTh 3:00p-5:00pMASSEY MWaitlisted: 5
    9/25-12/11MTWTh11:30a-1:30pMASSEY MOpenings: 15
    1/7-3/26MTWTh12:00p-2:00pMASSEY MOpenings: 24
    4/7-6/23MTWTh 8:00a-10:00aMASSEY MOpenings: 24
  • IT 121Introduction To Programming5 credits

    This course introduces students to the fundamentals of good program design, coding, testing, and documentation. Students will learn to employ good user interface design, standardization and variable naming, decision operators, looping mechanisms, subroutines and error handling as they build their own programs.


    Future Offerings
    9/25-12/11MTWTh 1:30p-3:00pMASSEY MWaitlisted: 7
    9/25-12/11MTWTh10:00a-11:30aMASSEY MOpenings: 11
    4/7-6/23MTWTh 1:30p-3:00pMASSEY MOpenings: 24
  • IT 141A+ Operating Systems8 credits

    This course prepares the student to install, maintain, and troubleshoot Windows operating systems. Course material parallels the CompTIA A+ Operating Systems certification objectives.


    Future Offerings
    9/25-12/11TTh 8:00a-10:50aWOLLENS JOpenings: 12
    1/8-3/26TTh 8:00a-10:50aWOLLENS JOpenings: 24
    1/7-3/25MW 8:00a-10:50aWOLLENS JOpenings: 24
    4/7-6/23TTh 3:00p-5:30pWOLLENS JOpenings: 24
  • IT 160Network Technologies8 credits

    The goal of this course is to provide students with a background in networking technologies and prepare students to pass CompTIA’s broad-based, vendor independent networking certification exam, Network +. This course covers a wide range of material about networking, from careers in networking to local area networks, wide area networks, protocols, topologies, transmission media, and security. It not only introduces a variety of concepts, but also discusses in-depth the most significant aspects of networking, such as the TCP/IP protocol suite.

    Prerequisite:
    IT 112, or IT 141.

    Future Offerings
    9/25-12/11MTTh 8:00a-10:30aFALTA EOpenings: 9
    1/7-3/26MTTh 3:00p-5:30pFALTA EOpenings: 24
    4/7-6/23MTTh12:00p-2:30pFALTA EOpenings: 24
  • MATH& 141 *Precalculus I5 credits

    The focus of this course will be functions. Students manipulate and graph linear, polynomial, rational, exponential, logarithmic and quadratic functions. The course will also cover systems of equations, matrices and determinants, and their applications.

    Prerequisite:
    BTC College Level Math score of 32 or a C grade in MATH 099.

    Future Offerings
    9/24-12/12MWF 9:00a-10:25aBILLS MOpenings: 19
    9/24-12/12MWF 1:00p-2:25pBILLS MOpenings: 17
    9/24-12/12MWF 3:00p-4:25pHONEYCUTT TOpenings: 10
    1/7-3/25MWF 9:00a-10:25aSTAFFOpenings: 28
    1/7-3/25MWF 3:00p-4:25pSTAFFOpenings: 28
    1/7-3/25MWF11:00a-12:25pSTAFFOpenings: 28
    4/8-6/22MWF 9:00a-10:25aSTAFFOpenings: 28
    4/8-6/22MWF 3:00p-4:25pSTAFFOpenings: 28
    4/8-6/22MWF11:00a-12:25pSTAFFOpenings: 28
  • SOC& 101 *Introduction to Sociology5 credits

    This course introduces the major concepts and definitions of the science of sociology. Basic sociological inquiry is covered, and how social forces shape communal and individual behaviors and attitudes. Topics include socialization, cultures, deviance, social control, inequality, power, social class, race, gender, and institutions. Students learn the basic theories and perspectives of sociology and how those theories apply to the social landscape.

    Prerequisite:
    Accuplacer Reading Comprehension score of 85 or B grade in RDG 085, and Accuplacer Sentence Skills score of 86 or B grade in ENGL 092 or C grade in AENGL 100.

    Future Offerings
    9/23-12/9T 6:00p-7:30pPOLLARD DOpenings: 20
    9/23-12/12Online POLLARD DOpenings: 19
    1/13-3/24T 6:00p-7:30pSTAFFOpenings: 24
    1/7-3/26Online STAFFOpenings: 24
    4/7-6/23T 6:00p-7:30pSTAFFOpenings: 24
    4/7-6/23Online STAFFOpenings: 24

  • TOTAL Required Course Credits
    94 credits

  • Electives
  • ACCT 141Practical Accounting I5 credits

    Covers the accounting cycle through a study of sole proprietorship and the use of accounts, the general journal, and the general ledger.

    Prerequisite:
    Accuplacer Scores: 71 Reading, 40 Arithmetic, or instructor permission.

    Future Offerings
    9/24-12/12MWF 9:30a-11:00aKENT DOpenings: 3
    1/7-3/26Online KENT DOpenings: 24
  • ACCT 242Practical Accounting II5 credits

    Theory and practice of computing and recording transactions relating to merchandise inventory, notes payable and receivable, depreciation, accounting principles, and reporting standards.

    Prerequisite:
    ACCT 141 or instructor permission.

    Future Offerings
    1/7-3/25MWF12:00p-1:30pKENT DOpenings: 24
    4/7-6/23Online KENT DOpenings: 24
  • ACCT 243Practical Accounting III5 credits

    Theory and practice relating to the formation and operations of partnerships and corporations, decision making and statement analysis. Financial data is used to access the efficiency of current operations and determine profitability.

    Prerequisite:
    ACCT 242 or instructor permission.

    Future Offerings
    4/8-6/22MWF 9:30a-11:00aKENT DOpenings: 24
  • ACCT 245Payroll Procedures5 credits

    This course covers payroll records and procedures. Students complete assignments about federal and state laws that affect compensation of employees.

    Prerequisite:
    ACCT 141 or instructor permission.

    Future Offerings
    9/24-12/12MWF12:00p-1:30pKENT DOpenings: 9
  • ACCT 246Computerized Accounting I5 credits

    A study of computerized accounting systems in both service and merchandising environments. Uses the commercially popular QuickBooks software to demonstrate the use of fully integrated accounting systems. Prepares the student to use commercial accounting software products on-the-job.

    Prerequisite:
    ACCT 141 or instructor permission.

    Future Offerings
    4/8-6/22MWF 1:30p-3:00pKENT DOpenings: 24
  • ACCT 271Internship1 credits

    Students will arrange to work in an office where they will apply accounting skills and knowledge.

  • ACCT 272Internship2 credits

    Students will arrange to work in an office where they will apply accounting skills and knowledge.

  • ACCT 273Internship3 credits

    Students will arrange to work in an office where they will apply accounting skills and knowledge. The internship may be paid or unpaid work experience.

  • ACCT 274Internship4 credits

    Students will arrange to work in an office where they will apply accounting skills and knowledge.

  • ACCT 275Internship5 credits

    Students will arrange to work in an office where they will apply accounting skills and knowledge.

  • ACCT 276Internship6 credits

    Students will arrange to work in an office where they will apply accounting skills and knowledge.

  • ACCT& 201Principles of Accounting I5 credits

    Introduces basic principles, concepts, theories and procedures of recording, analyzing, and interpreting financial data. Students learn fundamentals of the accounting cycle, recoding and classifying of transactions, and construction of financial statements. Students study manual and electronic accounting systems, accounting for cash, internal control, receivables, payables, and inventory. Includes computer application. Prerequisite: Accuplacer score of a 75 in Algebra or a grade of C in Math 098.

    Prerequisite:
    Minimum Accuplacer score of 75 in Algebra or completion of MATH 098 with a grade of "C" or higher; or instructor permission.

    Future Offerings
    4/8-6/22MWF12:00p-1:30pKENT DOpenings: 12
  • ACCT& 202Principles of Accounting II5 credits

    This is the second of a series of three accounting courses in the Business DTA sequence and is a continuation of ACCT& 201. The emphasis of this class is on fixed assets, intangibles, investments and financing, stockholder’s equity, cash flow analysis and financial statement analysis.

    Prerequisite:
    ACCT&201 with a C or higher.

    Future Offerings
    9/24-12/12MWF 1:30p-3:00pKENT DOpenings: 23
  • ACCT& 203Managerial Accounting5 credits

    This is the third course of the series of three accounting courses in the Business DTA sequence and is also a required course for the Accounting AAS and AAS-T degree students. This course introduces students to information needed by managers to carry out three essential functions in an organization: (1) planning operations, (2) controlling activities, and (3) making decisions. This course will show what kind of information is needed, where this information can be obtained, and how this information can be used by managers as they carry out their planning, control, and decision-making responsibilities.

    Prerequisite:
    ACCT 242 or ACCT& 202 with a grade of C or higher; or instructor permission.

    Future Offerings
    1/7-3/25MWF 1:30p-3:00pKENT DOpenings: 24
  • BUS 100Electronic Math Applications3 credits

    Focuses on the application of the electronic calculator to business transactions and accounting activities. Students will develop speed on the 10-key by touch method.

    Prerequisite:
    Accuplacer score of 50 in Arithmetic or a grade of C or better in MATH 090.

    Future Offerings
    9/23-10/30Online STAFFOpenings: 9
    10/30-12/11TTh 9:30a-11:30aSTAFFOpenings: 13
    4/7-5/13Online STAFFOpenings: 24
    5/14-6/23MWF12:00p-1:30pSTAFFOpenings: 24
  • BUS 123Records Management3 credits

    Introduces students to basic terminology and the scope of records and information management, employment opportunities, and legal and ethical matters associated with records. The life cycle of non-electronic and electronic records are surveyed from creation to retention and destruction.


    Future Offerings
    11/3-12/12MWF 9:30a-11:00aMASSEY JOpenings: 6
    5/15-6/22MWF 8:00a-9:30aMASSEY JOpenings: 24
  • BUS 188Business English5 credits

    Business English focuses on the improvement of basic grammar and proofreading skills needed to effectively compose and edit written business documents. Standard English grammar rules and proofreading exercises are presented in order of increasing difficulty.

    Prerequisite:
    Accuplacer Scores: 71 Reading; 71 Sentence Skills or instructor permission.

    Future Offerings
    9/24-12/12MWF12:00p-1:30pSTAFFOpenings: 5
    4/7-6/23Online STAFFOpenings: 24
  • BUS 232Office Procedures5 credits

    This course prepares the student for the role of an office or administrative assistant and the broader role as a professional member of the management team. The class exposes the student to the growing influence of information technology, the expanding global marketplace, and the changes in the organizational structure of modern business.

    Prerequisite:
    At least a C (2.0) in CAP 106.

    Future Offerings
    4/8-6/22MWF 9:30a-11:00aSTAFFOpenings: 24
  • BUS 271Internship1 credits

    Students will arrange to work in an office where they will apply business skills and knowledge.

  • BUS 272Internship2 credits

    Students will arrange to work in an office where they will apply business skills and knowledge.

  • BUS 273Internship3 credits

    Students will arrange to work in an office where they will apply business skills and knowledge.

  • BUS 274Internship4 credits

    Students will arrange to work in an office where they will apply business skills and knowledge.

  • BUS 275Internship5 credits

    Students will arrange to work in an office where they will apply business skills and knowledge.

  • BUS 276Internship6 credits

    Students will arrange to work in an office where they will apply business skills and knowledge.

  • BUS 280Assessment1 credits

    Office Assistant students will create a portfolio appropriate to their certificate or degree and complete an exit interview with their advisor. Assessment, required for a completion certificate or degree, will be assigned relative to the student's certificate or degree.

    Prerequisite:
    Instructor permission.
  • BUS 281Assessment1 credits

    Administrative Assistant students will create a portfolio appropriate to their certificate or degree and complete an exit interview with their advisory. Assessment, required for a completion certificate or degree, will be assigned relative to the student's certificate or degree.

  • BUS& 201Business Law5 credits

    This course introduces students to principles underlying the legal environment of business through lectures, classroom activities, and study of text. Students will be exposed to basic information relating business and personal aspects of law as set forth in the course outline.

    Prerequisite:
    71 Reading Accuplacer Score

    Future Offerings
    9/23-12/12Online STAFFWaitlisted: 3
  • CAP 107Computerized Keyboard Skillbuilding I3 credits

    Designed to help students improve their speed and accuracy at the computer. Computerized lessons analyze areas of weakness and provide appropriate drills for improvement. For off-campus work, a Windows-based computer is required. Prerequisites: CAP 106

    Prerequisite:
    CAP 106 or instructor permission.

    Future Offerings
    1/7-2/13MWF12:00p-1:30pMASSEY JOpenings: 24
    4/8-5/13MWF 8:00a-9:25aMASSEY JOpenings: 24
  • CAP 109Computerized Keyboard Skill Building II3 credits

    Designed to help students to further improve their speed and accuracy at the computer. Computerized lessons analyze areas of weakness and provide appropriate drills for improvement. Time will also be spent on data entry fundamentals. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 107 or instructor permission.

    Future Offerings
    2/18-3/25MWF12:00p-1:30pMASSEY JOpenings: 24
    4/8-5/13MWF 8:00a-9:25aMASSEY JOpenings: 24
  • CAP 143Adobe Acrobat & Electronic File Management5 credits

    Adobe Acrobat software enables business professionals to easily convert any electronic or paper document into a PDF file that can be reviewed by colleagues, clients and customers. This class covers transferring business documents such as policies, training materials, regulations, or other types of material into a secured PDF format that allows review but protects the material fr4om alteration or deletion. In this class, you will learn the basics of creating a PDF document; add headers and footers; render text searchable and able to edit; utilizing security functions to protect documents; creating and editing forms; and utilizing legal tools available. You will also develop expertise in electronic file management while creating folders and subfolders. Included in the file management portion will be how to find, view, open, copy, move, delete and rename files. Some basic computer and keyboarding skills are recommended.


    Future Offerings
    4/7-6/23Online SHEPHERD HOpenings: 24
  • CAP 150Project - Level 11 credits

    This course is the first in a series of two courses designed for individuals who will use Microsoft Project 2002 as a tool to assist them in managing projects. The topics in this course cover the critical skills necessary to create and modify a project plan file that contains tasks, resources, and resource assignments. You will create a project plan file containing tasks, organize these tasks in a work breakdown structure containing task relationships, create and assign resources, and finalize the project in order to implement the project plan. Microsoft Project 2002 (XP) is used in this class, but those that are using an earlier version will still benefit from this class.


    Future Offerings
    10/10F 8:30a-4:30pSTAFFOpenings: 19
    5/1F 8:30a-4:30pSTAFFOpenings: 24
  • CAP 151Project - Level 21 credits

    In Project - Level 1, you used your project management skills to create a complete project plan. This course will build upon that knowledge, and give you the opportunity to work with a project plan once it has entered the project implementation phase. You will exchange project plan data with other applications, update project plans, create custom reports, reuse project plan information, and collaborate on project plans with others. Microsoft Project 2002 (XP) is used in this class, but those that are using an earlier version will still benefit from this class.


    Future Offerings
    11/7F 8:30a-4:30pSTAFFOpenings: 20
    5/29F 8:30a-4:30pSTAFFOpenings: 24
  • CAP 200Integrated Computer Applications5 credits

    Students will apply their skills learned in the previous courses to produce professional-looking documents by integrating word processing, spreadsheet, database, and presentation graphics programs. Students will prepare a professional portfolio for use in future job search opportunities. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 138, CAP142, CAP 146, CAP 148 or instructor permission.

    Future Offerings
    4/8-6/22MWF 1:30p-3:00pMASSEY JOpenings: 24
  • IT 102IT Ethics and Careers5 credits

    Ethics issues and career options for computer professionals will be explored through research and simulated IT enterprises. Topics include intellectual property rights, respecting privacy, avoiding harm to others, IT career paths, and IT workplace environments.

    Prerequisite:
    IT 112, or IT 141, or IT 160.

    Future Offerings
    1/7-3/26MTWTh 3:00p-4:30pMASSEY MOpenings: 24
    4/7-6/23MTWTh12:00p-1:30pMASSEY MOpenings: 24
  • IT 121Introduction To Programming5 credits

    This course introduces students to the fundamentals of good program design, coding, testing, and documentation. Students will learn to employ good user interface design, standardization and variable naming, decision operators, looping mechanisms, subroutines and error handling as they build their own programs.


    Future Offerings
    9/25-12/11MTWTh 1:30p-3:00pMASSEY MWaitlisted: 7
    9/25-12/11MTWTh10:00a-11:30aMASSEY MOpenings: 11
    4/7-6/23MTWTh 1:30p-3:00pMASSEY MOpenings: 24
  • IT 140Introduction to Linux Operating Systems5 credits

    This course introduces students to the basic functions of operating systems and command line interfaces by learning the Linux command line. Topics include navigation, file manipulation, and redirection commands so that students can build useful batch scripts by the end of the course.


    Future Offerings
    9/25-12/11MTWTh12:00p-1:30pSTAFFOpenings: 8
    1/7-3/26MTWTh 4:30p-6:00pMASSEY MOpenings: 24
  • IT 142Client/Desktop Operating Systems10 credits

    This course is designed to facilitate in-depth study of a Client Computer Operating system commonly found in the business environment. Areas of study include installation, configuration, troubleshooting, deployment, and networking.

    Prerequisite:
    IT 141; IT 160 co-requisite.

    Future Offerings
    9/25-12/12MTWTh12:00p-2:30pREHM GOpenings: 16
    1/7-3/26MTWTh12:00p-2:30pREHM GOpenings: 24
    4/7-6/23MTWTh 8:00a-10:30aREHM GOpenings: 24
  • IT 210Network Security Fundamentals10 credits

    This course provides a comprehensive overview of network security through lecture, extensive hands-on, and research projects. Topics covered include general security concepts, communication security, infrastructure security, cryptography, access control, authentication, external attack, and operational and organizational security.

    Prerequisite:
    IT 142, IT 160.

    Future Offerings
    1/7-3/26MTTh12:00p-2:30pFALTA EOpenings: 24
  • IT 220Network Communications Infrastructure5 credits

    In this hands-on practicum students learn the components of structured data communications cabling systems, OSI Layers 1, 2 and 3 hardware components, and how to install and configure them.

    Prerequisite:
    IT 142, IT 160.

    Future Offerings
    4/7-5/13MTWTh12:00p-2:30pREHM GOpenings: 24
  • IT 230Windows Powershell5 credits

    This course introduces Windows Powershell, a task-based command line shell/scripting language designed for system administration. Students will learn cmdlets and syntax constructs such as arrays, loops, and functions; and how to build scripts and utilities to automate system system tasks or create powerful system management tools. This is a hybrid class with classroom lecture plus online instruction.class work.

    Prerequisite:
    IT 242, or IT 243 co-requisite.

    Future Offerings
    9/25-12/11MTTh12:00p-2:30pFALTA EWaitlisted: 7
  • IT 240Linux Administration & Configuration5 credits

    This course introduces students to system administration fundamentals of the Linux operating system. Using Linux, students learn to install and configure the O/S using system text files, use the common GUIs, configure networking, administer user accounts and permissions, define the user environment, and monitor system resources, processes and usage. Prerequisite: IT 140 and either IT 141 or IT 142.

    Prerequisite:
    IT 140 and either IT 141, or IT 142.

    Future Offerings
    9/25-10/30TWTh 8:00a-10:30aREHM GWaitlisted: 4
  • IT 242Windows Server Administration5 credits

    Covers installation, configuration, and system administration of Windows Server. Topics include managing accounts, groups, folders, and files; object security; Active Directory; Dfs; Disk quotas; server monitoring and optimization; and troubleshooting.

    Prerequisite:
    IT 142, IT 160.

    Future Offerings
    9/25-12/11MTTh12:00p-2:30pFALTA EWaitlisted: 3
  • IT 243Windows Server Network Infrastructure5 credits

    This course covers managing and maintaining a Windows Server network infrastructure. Students will learn how to install, configure, and troubleshoot TCP/IP, DHCP, DNS, routing and remote access, and VPNs. Students will also learn to monitor traffic, troubleshoot connectivity, implement secure network administration procedures and resolve service issues on a Windows Server.

    Prerequisite:
    IT 142, IT 160.

    Future Offerings
    1/7-2/17TWTh 8:00a-10:30aREHM GOpenings: 24
  • IT 261Advanced Special Topics I5 credits

    This course allows for specialized or in-depth study of an advanced computer networking topic. Example topics may include: Microsoft SQL Server, Apache Web Server, Internet Information Server, Microsoft Exchange Server, and computer forensics.

    Prerequisite:
    IT 242, or IT 243 co-requisite.

    Future Offerings
    2/18-3/26TWTh 8:00a-10:30aREHM GOpenings: 24
  • IT 262Advanced Special Topics II5 credits

    This course allows for specialized or in-depth study of an advanced computer networking topic. Example topics may include: Microsoft SQL Server, Apache Web Server, Internet Information Server, Microsoft Exchange Server, and computer forensics.

    Prerequisite:
    IT 240 co-requisite.

    Future Offerings
    11/3-12/11MTWTh 8:00a-10:30aREHM GWaitlisted: 2
  • IT 270Applied IT Career Skills8 credits

    Students will work in their new career field applying the new skills and being mentored and evaluated by industry professionals. The internship will provide exposure to a typical work environment, opportunities for customer interaction skill development and an opportunity to make connections with professionals already working in the field.

    Prerequisite:
    IT 261, or IT 262 co-requisite.

    Future Offerings
    5/14-6/23DAILY 8:00a-3:00pFALTA EOpenings: 24
  • IT 272Capstone Project5 credits

    Students will complete a capstone project integrating skills developed throughout the program. The student will make a written proposal for the project, stating milestones and deliverables and upon completion, will demonstrate the project in an oral presentation, as well as provide written documentation about the project.

    Prerequisite:
    IT 261 or IT 262 co-requisite.

    Future Offerings
    4/7-5/13DAILY 8:00a-11:30aFALTA EOpenings: 24
  • LGL 127Legal Office Procedures5 credits

    Designed to introduce students who have little or no background in the legal field with the terminology, background, and knowledge of the legal procedures required to work in a law office. It presents basic legal concepts and the various fields of law and outlines the preparation of documents commonly used in those fields. Student projects give the students practice in various areas of law. PREREQUISITE: CAP 106; LGL 132 or as a co-requisite

    Prerequisite:
    CAP 106, LGL 132 or as a co-requisite.

    Future Offerings
    1/7-3/26Online SHEPHERD HOpenings: 24
  • LGL 132Legal Terminology5 credits

    Designed to help students learn the legal terminology, English skills, legal formatting skills, and guidelines needed in a law office.


    Future Offerings
    9/23-12/12Online SHEPHERD HOpenings: 19
    1/7-3/26Online SHEPHERD HOpenings: 24
  • LGL 211Legal Document Processing5 credits

    The course makes use of a self-contained comprehensive job simulation designed to give the student practice on the types of activities most often performed in legal office settings. Students will gain hands-on exposure to the various types of law while formatting documents. Word processing functions are incorporated into the course. PREREQUISITE: CAP 106; LGL 132 or as a co-requisite

    Prerequisite:
    CAP 106, LGL 132 or as a co-requisite.

    Future Offerings
    4/7-6/23Online SHEPHERD HOpenings: 24
  • LGL 223Internship3 credits

    Students will work in a legal office-related job receiving pay or volunteering. Prerequisite: Instructor Permission.

  • LGL 224Internship4 credits

    Students will work in a legal office-related job receiving pay or volunteering. Prerequisite: Instructor Permission.

  • LGL 225Internship3 credits

    Students will work in a legal office-related job receiving pay or volunteering.

    Prerequisite:
    Instructor permission.
  • LGL 226Internship6 credits

    Students will work in a legal office-related job receiving pay or volunteering.

    Prerequisite:
    Instructor permission.
  • MGMT 154Creating and Managing a Small Business5 credits

    This course examines the organization and operation of a small business. Topics include development of a business plan, failure factors in small businesses, sources of capital, record-keeping, financial statements, taxation, marketing, legal and regulatory issues, and best management practices.


    Future Offerings
    1/7-3/25MWF 9:30a-11:00aKENT DOpenings: 24
  • MGMT 210Human Resource Management5 credits

    Demonstrate knowledge of appropriate office supervisory skills. Introduces students to the fundamentals of supervisory management. Through lectures, text, case studies, projects, and simulations students will develop an understanding of principles to be used as guides for supervision in an office.


    Future Offerings
    9/23-12/12Online KENT DOpenings: 10
  • PMP 100Project Management Fundamentals1 credits

    This class provides the theory and core methodology you will need to manage projects or participate on project teams. In this class you will: discuss the phases of the Project Management Life Cycle and a project manager's role in each phase; list and discuss basic project success criteria and common reasons for project failure; discuss techniques for setting up a strong project team; list and discuss elements of a Risk Management Plan; discuss techniques for planning and sequencing project activities, including the Work Breakdown Structure and the Network Logic Diagram; identify the Critical Path for completing a project on schedule; list and discuss the cost elements that should be included in a project budget; discuss techniques for controlling for deviation from budgets and schedules,key elements of project management communications and reporting tools; and key activities of project close-out.


    Future Offerings
    9/27Sa 8:30a-4:30pABBOTT ROpenings: 15
    4/11Sa 8:30a-4:30pABBOTT ROpenings: 20
  • PMP 120Project Management - PMP Prep3 credits

    Your ability as a project manager to demonstrate best practices in project management—both on the job and through professional certification—is becoming the standard to compete in today's fast-paced and highly technical workplace. This course expands upon the basic concepts of project management you discovered in the Project Management Fundamentals course and covers in-depth the essential elements of managing a successful project. Focusing on the generally accepted practices of project management recognized by the Project Management Institute, Inc. (PMI®), this course offers you a standards-based approach to successful project management across application areas and industries. This class helps prepare you for the Project Management Professional Certification test. To prepare for this class you should have taken Project Management Fundamentals and Project – Level 1 and Project Level 2. All materials are provided with the class.


    Future Offerings
    9/30-12/2T 6:00p-9:00pABBOTT ROpenings: 19
    4/14-6/9T 6:00p-9:00pABBOTT ROpenings: 24
  • PMP 130Project Management Integration Project1 credits

    Integrated Project Management is a capstone course in the Project Management Certificate program. You will complete a project plan of our choice that will utilized the knowledge, skills and methodologies that you learned in the certificate program. You will also team with other project managers to work through project simulations and case studies.

    Prerequisite:
    PMP 120.

    Future Offerings
    12/4-12/9TTh 6:00p-9:30pABBOTT ROpenings: 20
    6/11-6/16TTh 6:00p-9:30pABBOTT ROpenings: 24

  • TOTAL Elective Course Credits
    15 credits

TOTAL PROGRAM CREDITS109 credits

* Minimum requirement. List of other AAS-T General Education class options

Program Entry Information

This program typically starts in Fall, Winter, Spring and Summer Quarters on a space available basis.

Testing Requirements

These requirements are for the AAS-T degree and are higher than those for the AAS degree. Please see AAS Entry Page for AAS requirements.

  • Accuplacer Reading Comprehension score of 85 or B grade in RDG 085, and Accuplacer Sentence Skills score of 86 or B grade in ENGL 092 or C grade in AENGL 100.
  • BTC College Level Math score of 32 or a C grade in MATH 099.

Program Outcomes

  • Graduates will be able to demonstrate competency in word processing, spreadsheets, databases and presentation graphic.
  • Graduates will be able to demonstrate effective software support to users.
  • Graduates will be able to demonstrate competency in introductory programming concepts.
  • Graduates will be able to demonstrate competency of the basic concepts used by webmasters.
  • Graduates will be able to demonstrate competency in installing and configuring Operating Systems.
  • Graduates will be able to demonstrate competency of the basic concepts used by networking professionals.
  • Graduates will be able to demonstrate competency of the basic components of a computer.

Jack Wollens - Instructor image

Jack Wollens

360 752-8364

jwollens@btc.ctc.edu


Instructor Information

    • Biography

      Jack has many years of experience working on and managing IT computer help desks. He also has several industry certifications as well as a Masters Degree in Business/Technology Management.

    • Degrees and Certifications

      M.B.A., Technology Management, University of Phoenix

      B.S.B.A., Walla Walla College

      Microsoft Certified Systems Engineer

      Microsoft Certified Professional

      Microsoft Office Specialist

      Certified Novell Administrator

      CompTIA A+ and Network+ Certified Professional

      WA Professional Technical Certification



Associate of Applied Science Degree

Here’s a program to consider if you enjoy combining technical and customer service skills in a variety of business and office settings. Our Computer Software Support Technology program will train you for a rewarding career as a computer support specialist, software specialist, help desk specialist, training and support coordinator, or PC support specialist.

You’ll learn valuable skills needed by companies ranging from hospitals to financial institutions, large corporations, school districts, and universities. Hardware and software manufacturers also hire program graduates to work as customer service representatives and help desk personnel.

Program Facts

Average annual wage $50,669

Wage potential $62,525 annually

Employment and wage data sources

Bellingham Technical College is a Microsoft IT Academy member and is a member of CompTIA.

Jobs & Employment

Computer support positions are expected to be one of the fastest growing occupations over the next decade. The rapid rate of growth and change in the field requires a commitment to stay current with new technologies. Enhancing a Computer Software Support degree with industry recognized certifications increases employment opportunities.

The average annual wage in this field is $50,669, with an earning potential of about $62,525 per year.*

Potential Positions

Computer software support and training staff usually work in the information support departments of large organizations such as universities, government agencies, hospitals, financial institutions and major corporations.

Hardware and software manufacturers also employ telephone-based help as customer service representatives. Potential positions include computer support specialist, computer software specialist, help desk specialist, training and support coordinator, desktop services analyst, PC support specialist, response line representative, and help desk analyst.

Courses

Filter courses by quarter 
Use this tool to see this program's course offerings for upcoming quarters

  • Quarter 1
  • CAP 101Introduction to Computer Applications5 credits

    Students will learn to use a personal computer and gain a basic understanding of Excel, Word, and PowerPoint. They will also become familiar with basic computer hardware components and internet usage. If you have little or no experience with computers consider taking BAS 020 COMPUTER BASICS prior to taking CAP 101. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    Accuplacer score: 71 Reading.

    Future Offerings
    9/23-12/4TTh11:30a-2:30pBABIN COpenings: 10
    9/23-12/4TTh 3:00p-6:00pBABIN COpenings: 21
    9/23-12/12Online GERLICHER COpenings: 17
    9/23-12/12Online WOLLENS JOpenings: 14
    9/24-12/3MWF12:00p-1:30pSTAFFOpenings: 11
    1/8-3/17TTh11:30a-2:30pBABIN COpenings: 24
    1/8-3/17TTh 3:00p-6:00pBABIN COpenings: 24
    1/7-3/26Online STAFFOpenings: 24
    1/7-3/25MWF12:00p-1:30pSTAFFOpenings: 24
    4/7-6/11TTh11:30a-2:30pBABIN COpenings: 24
    4/7-6/11TTh 3:00p-6:00pBABIN COpenings: 24
    4/7-6/11TTh10:00a-12:00pSTAFFOpenings: 24
  • CAP 105Computerized Touch Keyboarding2 credits

    A touch typing course for beginners as well as those needing to brush up on their keyboarding skills. Course covers learning to type alphabetical keys by touch using proper technique. For off-campus work, a Windows-based computer is required.


    Future Offerings
    9/23-10/17Online MASSEY JOpenings: 1
    9/23-10/17DAILY 8:30a-9:30aSTAFFOpenings: 7
    1/7-2/13MWF 9:00a-11:00aSTAFFOpenings: 24
    1/7-2/13MWF 1:30p-3:30pSTAFFOpenings: 24
    4/8-5/13DAILY 8:30a-9:30aSTAFFOpenings: 24
    4/8-5/13DAILY 1:30p-2:30pSTAFFOpenings: 24
  • CAP 106Formatting with MSWord4 credits

    Formatting with MS Word provides skillbuilding, production typing, and Microsoft Word fundamentals at the beginning or review level. Students use MS Word to format letters, memos, reports, and tables. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 105 or instructor permission.

    Future Offerings
    10/20-12/12Online MASSEY JOpenings: 5
    10/20-12/12DAILY 8:30a-9:30aSTAFFOpenings: 7
    2/18-3/25MWF 9:00a-11:00aSTAFFOpenings: 24
    2/18-3/25MWF 1:30p-3:30pSTAFFOpenings: 24
    5/15-6/22DAILY 8:30a-10:30aSTAFFOpenings: 24
    5/15-6/22DAILY 1:30p-3:30pSTAFFOpenings: 24
  • CMST& 210Interpersonal Communications5 credits

    Designed to introduce students to the application of basic interpersonal communication theory, with a focus on achieving success in the workplace. Topics explored include self-awareness, self-disclosure, conversation skills, relationship development and maintenance, assertiveness, teamwork and group dynamics, conflict management strategies, and diversity issues.

    Prerequisite:
    Accuplacer Reading Comprehension score of 71 or a C grade in RDG 085, and Accuplacer Sentence Skills score of 71 or a C grade in ENGL 092.

    Future Offerings
    9/24-12/12MWF 1:00p-2:25pOEKERMAN COpenings: 17
    9/24-12/12MWF11:00a-12:25pOEKERMAN COpenings: 7
    9/23-12/11TTh 6:00p-8:05pMUDD SOpenings: 18
    9/24-12/12MWF 3:00p-4:25pNELSON NOpenings: 24
    9/23-12/12Online OEKERMAN COpenings: 7
    9/23-12/12Online LIPPMAN LOpenings: 17
    1/7-3/25MWF 1:00p-2:25pSTAFFOpenings: 28
    1/7-3/25MWF11:00a-12:25pSTAFFOpenings: 28
    1/7-3/25MWF 3:00p-4:25pSTAFFOpenings: 28
    1/7-3/25MWF 9:00a-10:25aSTAFFOpenings: 28
    1/7-3/26Online STAFFOpenings: 24
    1/7-3/26Online STAFFOpenings: 24
    4/8-6/22MWF 1:00p-2:25pSTAFFOpenings: 28
    4/8-6/22MWF 9:00a-10:25aSTAFFOpenings: 28
    4/7-6/23TTh12:00p-2:25pSTAFFOpenings: 28
    4/7-6/23Online STAFFOpenings: 24
    4/7-6/23Online STAFFOpenings: 24
  • Required Courses for Program
  • BUS 150Mathematics for Business5 credits

    Students will apply math concepts to business applications such as commissions, banking, payroll, consumer credit, simple interest, mortgages, amortization, insurances, taxes, stock market, and statistics.

    Prerequisite:
    Accuplacer score of 50 in Arithmetic or a grade of C or better in MATH 090.

    Future Offerings
    9/23-12/12Online MASSEY JOpenings: 7
    1/7-3/25MWF 9:30a-11:00aMASSEY JOpenings: 24
    4/8-6/22MWF 9:30a-11:00aMASSEY JOpenings: 24
  • BUS 171Technical Communications5 credits

    This course introduces students to effective written and oral business communication through application and study of text. Students will learn to compose effective business writings including letters, memos, resumes, technical manuals, e-mail, and newsletters. They will also learning to evaluate formatting, grammar, graphics, and general appearance. Students will learn effective oral presentation and job interviewing skills.

    Prerequisite:
    Accuplacer Scores: 71 Reading; 71 Sentence Skills. CAP 106 or instructor permission.

    Future Offerings
    9/24-12/12MWF 9:30a-11:00aSTAFFOpenings: 15
    1/7-3/26Online STAFFOpenings: 24
    4/8-6/22MWF12:00p-1:30pSTAFFOpenings: 24
  • CAP 138MS WORD5 credits

    Students receive hands-on instruction using the commands and features of MS Word to create simple to complex business documents. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 101, CAP 106.

    Future Offerings
    9/23-12/4TTh 1:00p-3:00pGERLICHER COpenings: 12
    1/7-3/26Online MASSEY JOpenings: 16
    4/7-6/11MWF12:00p-1:25pMASSEY JOpenings: 24
  • CAP 142MS Excel5 credits

    This course provides a practical hands-on approach to developing the skills to use the powerful spreadsheet application, MS Excel. Students will use Excel to organize and analyze data, perform numerical calculations, and illustrate relationships in numerical data by displaying charts. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    BUS100 or BUS150 or MATH100 or MATH&107 or higher; and CAP101 or instructor permission.

    Future Offerings
    9/23-12/11TTh11:30a-1:30pWOLLENS JOpenings: 12
    1/7-3/26Online STAFFOpenings: 24
    4/7-6/23Online WOLLENS JOpenings: 24
  • CAP 146MS Access5 credits

    Table design, relationships, filters, queries, forms and reports will be introduced. Students will apply skills to database projects. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 101 or instructor permission.

    Future Offerings
    9/24-12/12MWF 1:30p-3:00pMASSEY JOpenings: 14
    1/7-3/26Online MASSEY JOpenings: 24
  • CAP 148MS PowerPoint5 credits

    Presents an overview of a presentation graphics program. Students will create and present a slide show projected from their computer. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 101 or instructor permission.

    Future Offerings
    9/23-12/12Online WOLLENS JOpenings: 14
    4/7-6/18TTh11:30a-1:00pSTAFFOpenings: 24
  • CIS 145Website Development5 credits

    This course will introduce students to HTML, graphics, and other programming languages for use in web pages. Students will learn the use of programming editors, preparation of graphics, content development, and page layout.

    Prerequisite:
    CAP 101 or instructor permission.

    Future Offerings
    1/8-3/26TTh11:30a-1:30pWOLLENS JOpenings: 17
  • CIS 160Computer User Support I5 credits

    This course provides an overview of topics relevant to working at a help desk. Student will learn computer user support skills and strategies, including problem solving, customer service, and call tracking.

    Prerequisite:
    CAP 101 or CAP 199 or instructor permission.

    Future Offerings
    4/7-6/23TTh 1:00p-3:00pWOLLENS JOpenings: 24
  • CIS 276Computer Software Support Internship6 credits

    Students will arrange to work in an office, solving computer software, hardware or operating system problems for users. The work experience may be paid or unpaid.

    Prerequisite:
    Instructor permission.

    Future Offerings
    9/23-12/12ARRWOLLENS JOpenings: 24
    1/7-3/26ARRWOLLENS JOpenings: 24
    4/7-6/23ARRWOLLENS JOpenings: 24
  • IT 112PC Hardware8 credits

    This course prepares the student to understand, install, configure, upgrade, troubleshoot, and repair PC hardware components. Course material parallels the CompTIA A+ Core Hardware certification objectives.


    Future Offerings
    9/25-12/11MTWTh 3:00p-5:00pMASSEY MWaitlisted: 5
    9/25-12/11MTWTh11:30a-1:30pMASSEY MOpenings: 15
    1/7-3/26MTWTh12:00p-2:00pMASSEY MOpenings: 24
    4/7-6/23MTWTh 8:00a-10:00aMASSEY MOpenings: 24
  • IT 121Introduction To Programming5 credits

    This course introduces students to the fundamentals of good program design, coding, testing, and documentation. Students will learn to employ good user interface design, standardization and variable naming, decision operators, looping mechanisms, subroutines and error handling as they build their own programs.


    Future Offerings
    9/25-12/11MTWTh 1:30p-3:00pMASSEY MWaitlisted: 7
    9/25-12/11MTWTh10:00a-11:30aMASSEY MOpenings: 11
    4/7-6/23MTWTh 1:30p-3:00pMASSEY MOpenings: 24
  • IT 141A+ Operating Systems8 credits

    This course prepares the student to install, maintain, and troubleshoot Windows operating systems. Course material parallels the CompTIA A+ Operating Systems certification objectives.


    Future Offerings
    9/25-12/11TTh 8:00a-10:50aWOLLENS JOpenings: 12
    1/8-3/26TTh 8:00a-10:50aWOLLENS JOpenings: 24
    1/7-3/25MW 8:00a-10:50aWOLLENS JOpenings: 24
    4/7-6/23TTh 3:00p-5:30pWOLLENS JOpenings: 24
  • IT 160Network Technologies8 credits

    The goal of this course is to provide students with a background in networking technologies and prepare students to pass CompTIA’s broad-based, vendor independent networking certification exam, Network +. This course covers a wide range of material about networking, from careers in networking to local area networks, wide area networks, protocols, topologies, transmission media, and security. It not only introduces a variety of concepts, but also discusses in-depth the most significant aspects of networking, such as the TCP/IP protocol suite.

    Prerequisite:
    IT 112, or IT 141.

    Future Offerings
    9/25-12/11MTTh 8:00a-10:30aFALTA EOpenings: 9
    1/7-3/26MTTh 3:00p-5:30pFALTA EOpenings: 24
    4/7-6/23MTTh12:00p-2:30pFALTA EOpenings: 24

  • TOTAL Required Course Credits
    89 credits

  • Electives
  • ACCT 141Practical Accounting I5 credits

    Covers the accounting cycle through a study of sole proprietorship and the use of accounts, the general journal, and the general ledger.

    Prerequisite:
    Accuplacer Scores: 71 Reading, 40 Arithmetic, or instructor permission.

    Future Offerings
    9/24-12/12MWF 9:30a-11:00aKENT DOpenings: 3
    1/7-3/26Online KENT DOpenings: 24
  • ACCT 242Practical Accounting II5 credits

    Theory and practice of computing and recording transactions relating to merchandise inventory, notes payable and receivable, depreciation, accounting principles, and reporting standards.

    Prerequisite:
    ACCT 141 or instructor permission.

    Future Offerings
    1/7-3/25MWF12:00p-1:30pKENT DOpenings: 24
    4/7-6/23Online KENT DOpenings: 24
  • ACCT 243Practical Accounting III5 credits

    Theory and practice relating to the formation and operations of partnerships and corporations, decision making and statement analysis. Financial data is used to access the efficiency of current operations and determine profitability.

    Prerequisite:
    ACCT 242 or instructor permission.

    Future Offerings
    4/8-6/22MWF 9:30a-11:00aKENT DOpenings: 24
  • ACCT 245Payroll Procedures5 credits

    This course covers payroll records and procedures. Students complete assignments about federal and state laws that affect compensation of employees.

    Prerequisite:
    ACCT 141 or instructor permission.

    Future Offerings
    9/24-12/12MWF12:00p-1:30pKENT DOpenings: 9
  • ACCT 246Computerized Accounting I5 credits

    A study of computerized accounting systems in both service and merchandising environments. Uses the commercially popular QuickBooks software to demonstrate the use of fully integrated accounting systems. Prepares the student to use commercial accounting software products on-the-job.

    Prerequisite:
    ACCT 141 or instructor permission.

    Future Offerings
    4/8-6/22MWF 1:30p-3:00pKENT DOpenings: 24
  • ACCT 271Internship1 credits

    Students will arrange to work in an office where they will apply accounting skills and knowledge.

  • ACCT 272Internship2 credits

    Students will arrange to work in an office where they will apply accounting skills and knowledge.

  • ACCT 273Internship3 credits

    Students will arrange to work in an office where they will apply accounting skills and knowledge. The internship may be paid or unpaid work experience.

  • ACCT 274Internship4 credits

    Students will arrange to work in an office where they will apply accounting skills and knowledge.

  • ACCT 275Internship5 credits

    Students will arrange to work in an office where they will apply accounting skills and knowledge.

  • ACCT 276Internship6 credits

    Students will arrange to work in an office where they will apply accounting skills and knowledge.

  • ACCT& 201Principles of Accounting I5 credits

    Introduces basic principles, concepts, theories and procedures of recording, analyzing, and interpreting financial data. Students learn fundamentals of the accounting cycle, recoding and classifying of transactions, and construction of financial statements. Students study manual and electronic accounting systems, accounting for cash, internal control, receivables, payables, and inventory. Includes computer application. Prerequisite: Accuplacer score of a 75 in Algebra or a grade of C in Math 098.

    Prerequisite:
    Minimum Accuplacer score of 75 in Algebra or completion of MATH 098 with a grade of "C" or higher; or instructor permission.

    Future Offerings
    4/8-6/22MWF12:00p-1:30pKENT DOpenings: 12
  • ACCT& 202Principles of Accounting II5 credits

    This is the second of a series of three accounting courses in the Business DTA sequence and is a continuation of ACCT& 201. The emphasis of this class is on fixed assets, intangibles, investments and financing, stockholder’s equity, cash flow analysis and financial statement analysis.

    Prerequisite:
    ACCT&201 with a C or higher.

    Future Offerings
    9/24-12/12MWF 1:30p-3:00pKENT DOpenings: 23
  • ACCT& 203Managerial Accounting5 credits

    This is the third course of the series of three accounting courses in the Business DTA sequence and is also a required course for the Accounting AAS and AAS-T degree students. This course introduces students to information needed by managers to carry out three essential functions in an organization: (1) planning operations, (2) controlling activities, and (3) making decisions. This course will show what kind of information is needed, where this information can be obtained, and how this information can be used by managers as they carry out their planning, control, and decision-making responsibilities.

    Prerequisite:
    ACCT 242 or ACCT& 202 with a grade of C or higher; or instructor permission.

    Future Offerings
    1/7-3/25MWF 1:30p-3:00pKENT DOpenings: 24
  • BUS 100Electronic Math Applications3 credits

    Focuses on the application of the electronic calculator to business transactions and accounting activities. Students will develop speed on the 10-key by touch method.

    Prerequisite:
    Accuplacer score of 50 in Arithmetic or a grade of C or better in MATH 090.

    Future Offerings
    9/23-10/30Online STAFFOpenings: 9
    10/30-12/11TTh 9:30a-11:30aSTAFFOpenings: 13
    4/7-5/13Online STAFFOpenings: 24
    5/14-6/23MWF12:00p-1:30pSTAFFOpenings: 24
  • BUS 123Records Management3 credits

    Introduces students to basic terminology and the scope of records and information management, employment opportunities, and legal and ethical matters associated with records. The life cycle of non-electronic and electronic records are surveyed from creation to retention and destruction.


    Future Offerings
    11/3-12/12MWF 9:30a-11:00aMASSEY JOpenings: 6
    5/15-6/22MWF 8:00a-9:30aMASSEY JOpenings: 24
  • BUS 188Business English5 credits

    Business English focuses on the improvement of basic grammar and proofreading skills needed to effectively compose and edit written business documents. Standard English grammar rules and proofreading exercises are presented in order of increasing difficulty.

    Prerequisite:
    Accuplacer Scores: 71 Reading; 71 Sentence Skills or instructor permission.

    Future Offerings
    9/24-12/12MWF12:00p-1:30pSTAFFOpenings: 5
    4/7-6/23Online STAFFOpenings: 24
  • BUS 232Office Procedures5 credits

    This course prepares the student for the role of an office or administrative assistant and the broader role as a professional member of the management team. The class exposes the student to the growing influence of information technology, the expanding global marketplace, and the changes in the organizational structure of modern business.

    Prerequisite:
    At least a C (2.0) in CAP 106.

    Future Offerings
    4/8-6/22MWF 9:30a-11:00aSTAFFOpenings: 24
  • BUS 271Internship1 credits

    Students will arrange to work in an office where they will apply business skills and knowledge.

  • BUS 272Internship2 credits

    Students will arrange to work in an office where they will apply business skills and knowledge.

  • BUS 273Internship3 credits

    Students will arrange to work in an office where they will apply business skills and knowledge.

  • BUS 274Internship4 credits

    Students will arrange to work in an office where they will apply business skills and knowledge.

  • BUS 275Internship5 credits

    Students will arrange to work in an office where they will apply business skills and knowledge.

  • BUS 276Internship6 credits

    Students will arrange to work in an office where they will apply business skills and knowledge.

  • BUS 280Assessment1 credits

    Office Assistant students will create a portfolio appropriate to their certificate or degree and complete an exit interview with their advisor. Assessment, required for a completion certificate or degree, will be assigned relative to the student's certificate or degree.

    Prerequisite:
    Instructor permission.
  • BUS 281Assessment1 credits

    Administrative Assistant students will create a portfolio appropriate to their certificate or degree and complete an exit interview with their advisory. Assessment, required for a completion certificate or degree, will be assigned relative to the student's certificate or degree.

  • BUS& 201Business Law5 credits

    This course introduces students to principles underlying the legal environment of business through lectures, classroom activities, and study of text. Students will be exposed to basic information relating business and personal aspects of law as set forth in the course outline.

    Prerequisite:
    71 Reading Accuplacer Score

    Future Offerings
    9/23-12/12Online STAFFWaitlisted: 3
  • CAP 107Computerized Keyboard Skillbuilding I3 credits

    Designed to help students improve their speed and accuracy at the computer. Computerized lessons analyze areas of weakness and provide appropriate drills for improvement. For off-campus work, a Windows-based computer is required. Prerequisites: CAP 106

    Prerequisite:
    CAP 106 or instructor permission.

    Future Offerings
    1/7-2/13MWF12:00p-1:30pMASSEY JOpenings: 24
    4/8-5/13MWF 8:00a-9:25aMASSEY JOpenings: 24
  • CAP 109Computerized Keyboard Skill Building II3 credits

    Designed to help students to further improve their speed and accuracy at the computer. Computerized lessons analyze areas of weakness and provide appropriate drills for improvement. Time will also be spent on data entry fundamentals. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 107 or instructor permission.

    Future Offerings
    2/18-3/25MWF12:00p-1:30pMASSEY JOpenings: 24
    4/8-5/13MWF 8:00a-9:25aMASSEY JOpenings: 24
  • CAP 143Adobe Acrobat & Electronic File Management5 credits

    Adobe Acrobat software enables business professionals to easily convert any electronic or paper document into a PDF file that can be reviewed by colleagues, clients and customers. This class covers transferring business documents such as policies, training materials, regulations, or other types of material into a secured PDF format that allows review but protects the material fr4om alteration or deletion. In this class, you will learn the basics of creating a PDF document; add headers and footers; render text searchable and able to edit; utilizing security functions to protect documents; creating and editing forms; and utilizing legal tools available. You will also develop expertise in electronic file management while creating folders and subfolders. Included in the file management portion will be how to find, view, open, copy, move, delete and rename files. Some basic computer and keyboarding skills are recommended.


    Future Offerings
    4/7-6/23Online SHEPHERD HOpenings: 24
  • CAP 150Project - Level 11 credits

    This course is the first in a series of two courses designed for individuals who will use Microsoft Project 2002 as a tool to assist them in managing projects. The topics in this course cover the critical skills necessary to create and modify a project plan file that contains tasks, resources, and resource assignments. You will create a project plan file containing tasks, organize these tasks in a work breakdown structure containing task relationships, create and assign resources, and finalize the project in order to implement the project plan. Microsoft Project 2002 (XP) is used in this class, but those that are using an earlier version will still benefit from this class.


    Future Offerings
    10/10F 8:30a-4:30pSTAFFOpenings: 19
    5/1F 8:30a-4:30pSTAFFOpenings: 24
  • CAP 151Project - Level 21 credits

    In Project - Level 1, you used your project management skills to create a complete project plan. This course will build upon that knowledge, and give you the opportunity to work with a project plan once it has entered the project implementation phase. You will exchange project plan data with other applications, update project plans, create custom reports, reuse project plan information, and collaborate on project plans with others. Microsoft Project 2002 (XP) is used in this class, but those that are using an earlier version will still benefit from this class.


    Future Offerings
    11/7F 8:30a-4:30pSTAFFOpenings: 20
    5/29F 8:30a-4:30pSTAFFOpenings: 24
  • CAP 200Integrated Computer Applications5 credits

    Students will apply their skills learned in the previous courses to produce professional-looking documents by integrating word processing, spreadsheet, database, and presentation graphics programs. Students will prepare a professional portfolio for use in future job search opportunities. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 138, CAP142, CAP 146, CAP 148 or instructor permission.

    Future Offerings
    4/8-6/22MWF 1:30p-3:00pMASSEY JOpenings: 24
  • IT 102IT Ethics and Careers5 credits

    Ethics issues and career options for computer professionals will be explored through research and simulated IT enterprises. Topics include intellectual property rights, respecting privacy, avoiding harm to others, IT career paths, and IT workplace environments.

    Prerequisite:
    IT 112, or IT 141, or IT 160.

    Future Offerings
    1/7-3/26MTWTh 3:00p-4:30pMASSEY MOpenings: 24
    4/7-6/23MTWTh12:00p-1:30pMASSEY MOpenings: 24
  • IT 140Introduction to Linux Operating Systems5 credits

    This course introduces students to the basic functions of operating systems and command line interfaces by learning the Linux command line. Topics include navigation, file manipulation, and redirection commands so that students can build useful batch scripts by the end of the course.


    Future Offerings
    9/25-12/11MTWTh12:00p-1:30pSTAFFOpenings: 8
    1/7-3/26MTWTh 4:30p-6:00pMASSEY MOpenings: 24
  • IT 142Client/Desktop Operating Systems10 credits

    This course is designed to facilitate in-depth study of a Client Computer Operating system commonly found in the business environment. Areas of study include installation, configuration, troubleshooting, deployment, and networking.

    Prerequisite:
    IT 141; IT 160 co-requisite.

    Future Offerings
    9/25-12/12MTWTh12:00p-2:30pREHM GOpenings: 16
    1/7-3/26MTWTh12:00p-2:30pREHM GOpenings: 24
    4/7-6/23MTWTh 8:00a-10:30aREHM GOpenings: 24
  • IT 210Network Security Fundamentals10 credits

    This course provides a comprehensive overview of network security through lecture, extensive hands-on, and research projects. Topics covered include general security concepts, communication security, infrastructure security, cryptography, access control, authentication, external attack, and operational and organizational security.

    Prerequisite:
    IT 142, IT 160.

    Future Offerings
    1/7-3/26MTTh12:00p-2:30pFALTA EOpenings: 24
  • IT 220Network Communications Infrastructure5 credits

    In this hands-on practicum students learn the components of structured data communications cabling systems, OSI Layers 1, 2 and 3 hardware components, and how to install and configure them.

    Prerequisite:
    IT 142, IT 160.

    Future Offerings
    4/7-5/13MTWTh12:00p-2:30pREHM GOpenings: 24
  • IT 230Windows Powershell5 credits

    This course introduces Windows Powershell, a task-based command line shell/scripting language designed for system administration. Students will learn cmdlets and syntax constructs such as arrays, loops, and functions; and how to build scripts and utilities to automate system system tasks or create powerful system management tools. This is a hybrid class with classroom lecture plus online instruction.class work.

    Prerequisite:
    IT 242, or IT 243 co-requisite.

    Future Offerings
    9/25-12/11MTTh12:00p-2:30pFALTA EWaitlisted: 7
  • IT 240Linux Administration & Configuration5 credits

    This course introduces students to system administration fundamentals of the Linux operating system. Using Linux, students learn to install and configure the O/S using system text files, use the common GUIs, configure networking, administer user accounts and permissions, define the user environment, and monitor system resources, processes and usage. Prerequisite: IT 140 and either IT 141 or IT 142.

    Prerequisite:
    IT 140 and either IT 141, or IT 142.

    Future Offerings
    9/25-10/30TWTh 8:00a-10:30aREHM GWaitlisted: 4
  • IT 242Windows Server Administration5 credits

    Covers installation, configuration, and system administration of Windows Server. Topics include managing accounts, groups, folders, and files; object security; Active Directory; Dfs; Disk quotas; server monitoring and optimization; and troubleshooting.

    Prerequisite:
    IT 142, IT 160.

    Future Offerings
    9/25-12/11MTTh12:00p-2:30pFALTA EWaitlisted: 3
  • IT 243Windows Server Network Infrastructure5 credits

    This course covers managing and maintaining a Windows Server network infrastructure. Students will learn how to install, configure, and troubleshoot TCP/IP, DHCP, DNS, routing and remote access, and VPNs. Students will also learn to monitor traffic, troubleshoot connectivity, implement secure network administration procedures and resolve service issues on a Windows Server.

    Prerequisite:
    IT 142, IT 160.

    Future Offerings
    1/7-2/17TWTh 8:00a-10:30aREHM GOpenings: 24
  • IT 261Advanced Special Topics I5 credits

    This course allows for specialized or in-depth study of an advanced computer networking topic. Example topics may include: Microsoft SQL Server, Apache Web Server, Internet Information Server, Microsoft Exchange Server, and computer forensics.

    Prerequisite:
    IT 242, or IT 243 co-requisite.

    Future Offerings
    2/18-3/26TWTh 8:00a-10:30aREHM GOpenings: 24
  • IT 262Advanced Special Topics II5 credits

    This course allows for specialized or in-depth study of an advanced computer networking topic. Example topics may include: Microsoft SQL Server, Apache Web Server, Internet Information Server, Microsoft Exchange Server, and computer forensics.

    Prerequisite:
    IT 240 co-requisite.

    Future Offerings
    11/3-12/11MTWTh 8:00a-10:30aREHM GWaitlisted: 2
  • IT 270Applied IT Career Skills8 credits

    Students will work in their new career field applying the new skills and being mentored and evaluated by industry professionals. The internship will provide exposure to a typical work environment, opportunities for customer interaction skill development and an opportunity to make connections with professionals already working in the field.

    Prerequisite:
    IT 261, or IT 262 co-requisite.

    Future Offerings
    5/14-6/23DAILY 8:00a-3:00pFALTA EOpenings: 24
  • IT 272Capstone Project5 credits

    Students will complete a capstone project integrating skills developed throughout the program. The student will make a written proposal for the project, stating milestones and deliverables and upon completion, will demonstrate the project in an oral presentation, as well as provide written documentation about the project.

    Prerequisite:
    IT 261 or IT 262 co-requisite.

    Future Offerings
    4/7-5/13DAILY 8:00a-11:30aFALTA EOpenings: 24
  • LGL 127Legal Office Procedures5 credits

    Designed to introduce students who have little or no background in the legal field with the terminology, background, and knowledge of the legal procedures required to work in a law office. It presents basic legal concepts and the various fields of law and outlines the preparation of documents commonly used in those fields. Student projects give the students practice in various areas of law. PREREQUISITE: CAP 106; LGL 132 or as a co-requisite

    Prerequisite:
    CAP 106, LGL 132 or as a co-requisite.

    Future Offerings
    1/7-3/26Online SHEPHERD HOpenings: 24
  • LGL 132Legal Terminology5 credits

    Designed to help students learn the legal terminology, English skills, legal formatting skills, and guidelines needed in a law office.


    Future Offerings
    9/23-12/12Online SHEPHERD HOpenings: 19
    1/7-3/26Online SHEPHERD HOpenings: 24
  • LGL 211Legal Document Processing5 credits

    The course makes use of a self-contained comprehensive job simulation designed to give the student practice on the types of activities most often performed in legal office settings. Students will gain hands-on exposure to the various types of law while formatting documents. Word processing functions are incorporated into the course. PREREQUISITE: CAP 106; LGL 132 or as a co-requisite

    Prerequisite:
    CAP 106, LGL 132 or as a co-requisite.

    Future Offerings
    4/7-6/23Online SHEPHERD HOpenings: 24
  • LGL 223Internship3 credits

    Students will work in a legal office-related job receiving pay or volunteering. Prerequisite: Instructor Permission.

  • LGL 224Internship4 credits

    Students will work in a legal office-related job receiving pay or volunteering. Prerequisite: Instructor Permission.

  • LGL 225Internship3 credits

    Students will work in a legal office-related job receiving pay or volunteering.

    Prerequisite:
    Instructor permission.
  • LGL 226Internship6 credits

    Students will work in a legal office-related job receiving pay or volunteering.

    Prerequisite:
    Instructor permission.
  • MGMT 154Creating and Managing a Small Business5 credits

    This course examines the organization and operation of a small business. Topics include development of a business plan, failure factors in small businesses, sources of capital, record-keeping, financial statements, taxation, marketing, legal and regulatory issues, and best management practices.


    Future Offerings
    1/7-3/25MWF 9:30a-11:00aKENT DOpenings: 24
  • MGMT 210Human Resource Management5 credits

    Demonstrate knowledge of appropriate office supervisory skills. Introduces students to the fundamentals of supervisory management. Through lectures, text, case studies, projects, and simulations students will develop an understanding of principles to be used as guides for supervision in an office.


    Future Offerings
    9/23-12/12Online KENT DOpenings: 10
  • PMP 100Project Management Fundamentals1 credits

    This class provides the theory and core methodology you will need to manage projects or participate on project teams. In this class you will: discuss the phases of the Project Management Life Cycle and a project manager's role in each phase; list and discuss basic project success criteria and common reasons for project failure; discuss techniques for setting up a strong project team; list and discuss elements of a Risk Management Plan; discuss techniques for planning and sequencing project activities, including the Work Breakdown Structure and the Network Logic Diagram; identify the Critical Path for completing a project on schedule; list and discuss the cost elements that should be included in a project budget; discuss techniques for controlling for deviation from budgets and schedules,key elements of project management communications and reporting tools; and key activities of project close-out.


    Future Offerings
    9/27Sa 8:30a-4:30pABBOTT ROpenings: 15
    4/11Sa 8:30a-4:30pABBOTT ROpenings: 20
  • PMP 120Project Management - PMP Prep3 credits

    Your ability as a project manager to demonstrate best practices in project management—both on the job and through professional certification—is becoming the standard to compete in today's fast-paced and highly technical workplace. This course expands upon the basic concepts of project management you discovered in the Project Management Fundamentals course and covers in-depth the essential elements of managing a successful project. Focusing on the generally accepted practices of project management recognized by the Project Management Institute, Inc. (PMI®), this course offers you a standards-based approach to successful project management across application areas and industries. This class helps prepare you for the Project Management Professional Certification test. To prepare for this class you should have taken Project Management Fundamentals and Project – Level 1 and Project Level 2. All materials are provided with the class.


    Future Offerings
    9/30-12/2T 6:00p-9:00pABBOTT ROpenings: 19
    4/14-6/9T 6:00p-9:00pABBOTT ROpenings: 24
  • PMP 130Project Management Integration Project1 credits

    Integrated Project Management is a capstone course in the Project Management Certificate program. You will complete a project plan of our choice that will utilized the knowledge, skills and methodologies that you learned in the certificate program. You will also team with other project managers to work through project simulations and case studies.

    Prerequisite:
    PMP 120.

    Future Offerings
    12/4-12/9TTh 6:00p-9:30pABBOTT ROpenings: 20
    6/11-6/16TTh 6:00p-9:30pABBOTT ROpenings: 24

  • TOTAL Elective Course Credits
    15 credits

TOTAL PROGRAM CREDITS104 credits

Program Entry Information

This program typically starts in Fall, Winter, Spring and Summer Quarters on a space available basis.

Testing Requirements

These requirements are for the AAS degree and are lower than those for the AAS-T degree. Please see the AAS-T Entry Page for AAS-T requirements.

  • Accuplacer Reading Comprehension score of 71 or a C grade in RDG 085, and Accuplacer Sentence Skills score of 71 or a C grade in ENGL 092.
  • Accuplacer Arithmetic score of 50 or a C grade in MATH 090 or ABE 050.

Program Outcomes

  • Graduates will be able to demonstrate competency in word processing, spreadsheets, databases and presentation graphic.
  • Graduates will be able to demonstrate effective software support to users.
  • Graduates will be able to demonstrate competency in introductory programming concepts.
  • Graduates will be able to demonstrate competency of the basic concepts used by webmasters.
  • Graduates will be able to demonstrate competency in installing and configuring Operating Systems.
  • Graduates will be able to demonstrate competency of the basic concepts used by networking professionals
  • Graduates will be able to demonstrate competency of the basic components of a computer.

Jack Wollens - Instructor image

Jack Wollens

360 752-8364

jwollens@btc.ctc.edu


Instructor Information

    • Biography

      Jack has many years of experience working on and managing IT computer help desks. He also has several industry certifications as well as a Masters Degree in Business/Technology Management.

    • Degrees and Certifications

      M.B.A., Technology Management, University of Phoenix

      B.S.B.A., Walla Walla College

      Microsoft Certified Systems Engineer

      Microsoft Certified Professional

      Microsoft Office Specialist

      Certified Novell Administrator

      CompTIA A+ and Network+ Certified Professional

      WA Professional Technical Certification



Computer Applications Specialist Certificate

Here’s a program to consider if you enjoy combining technical and customer service skills in a variety of business and office settings. Our Computer Software Support Technology program will train you for a rewarding career as a computer support specialist, software specialist, help desk specialist, training and support coordinator, or PC support specialist. You’ll learn valuable skills needed by companies ranging from hospitals to financial institutions, large corporations, school districts, and universities. Hardware and software manufacturers also hire program graduates to work as customer service representatives and help desk personnel.

Program Facts

Average annual wage $50,669

Wage potential $62,525 annually

Employment and wage data sources

Bellingham Technical College is a Microsoft IT Academy member and is a member of CompTIA.

Gainful Employment

Program Costs, Financing, and Outcomes

Jobs & Employment

Computer support positions are expected to be one of the fastest growing occupations over the next decade. The rapid rate of growth and change in the field requires a commitment to stay current with new technologies. Enhancing a Computer Software Support degree with industry recognized certifications increases employment opportunities.

The average annual wage in this field is $50,669, with an earning potential of about $62,525 per year.*

Potential Positions

Computer software support and training staff usually work in the information support departments of large organizations such as universities, government agencies, hospitals, financial institutions and major corporations.

Hardware and software manufacturers also employ telephone-based help as customer service representatives. Potential positions include computer support specialist, computer software specialist, help desk specialist, training and support coordinator, desktop services analyst, PC support specialist, response line representative, and help desk analyst.

Courses

Filter courses by quarter 
Use this tool to see this program's course offerings for upcoming quarters

  • Quarter 1
  • CAP 101Introduction to Computer Applications5 credits

    Students will learn to use a personal computer and gain a basic understanding of Excel, Word, and PowerPoint. They will also become familiar with basic computer hardware components and internet usage. If you have little or no experience with computers consider taking BAS 020 COMPUTER BASICS prior to taking CAP 101. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    Accuplacer score: 71 Reading.

    Future Offerings
    9/23-12/4TTh11:30a-2:30pBABIN COpenings: 10
    9/23-12/4TTh 3:00p-6:00pBABIN COpenings: 21
    9/23-12/12Online GERLICHER COpenings: 17
    9/23-12/12Online WOLLENS JOpenings: 14
    9/24-12/3MWF12:00p-1:30pSTAFFOpenings: 11
    1/8-3/17TTh11:30a-2:30pBABIN COpenings: 24
    1/8-3/17TTh 3:00p-6:00pBABIN COpenings: 24
    1/7-3/26Online STAFFOpenings: 24
    1/7-3/25MWF12:00p-1:30pSTAFFOpenings: 24
    4/7-6/11TTh11:30a-2:30pBABIN COpenings: 24
    4/7-6/11TTh 3:00p-6:00pBABIN COpenings: 24
    4/7-6/11TTh10:00a-12:00pSTAFFOpenings: 24
  • CAP 105Computerized Touch Keyboarding2 credits

    A touch typing course for beginners as well as those needing to brush up on their keyboarding skills. Course covers learning to type alphabetical keys by touch using proper technique. For off-campus work, a Windows-based computer is required.


    Future Offerings
    9/23-10/17Online MASSEY JOpenings: 1
    9/23-10/17DAILY 8:30a-9:30aSTAFFOpenings: 7
    1/7-2/13MWF 9:00a-11:00aSTAFFOpenings: 24
    1/7-2/13MWF 1:30p-3:30pSTAFFOpenings: 24
    4/8-5/13DAILY 8:30a-9:30aSTAFFOpenings: 24
    4/8-5/13DAILY 1:30p-2:30pSTAFFOpenings: 24
  • CAP 106Formatting with MSWord4 credits

    Formatting with MS Word provides skillbuilding, production typing, and Microsoft Word fundamentals at the beginning or review level. Students use MS Word to format letters, memos, reports, and tables. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 105 or instructor permission.

    Future Offerings
    10/20-12/12Online MASSEY JOpenings: 5
    10/20-12/12DAILY 8:30a-9:30aSTAFFOpenings: 7
    2/18-3/25MWF 9:00a-11:00aSTAFFOpenings: 24
    2/18-3/25MWF 1:30p-3:30pSTAFFOpenings: 24
    5/15-6/22DAILY 8:30a-10:30aSTAFFOpenings: 24
    5/15-6/22DAILY 1:30p-3:30pSTAFFOpenings: 24
  • CMST& 210Interpersonal Communications5 credits

    Designed to introduce students to the application of basic interpersonal communication theory, with a focus on achieving success in the workplace. Topics explored include self-awareness, self-disclosure, conversation skills, relationship development and maintenance, assertiveness, teamwork and group dynamics, conflict management strategies, and diversity issues.

    Prerequisite:
    Accuplacer Reading Comprehension score of 71 or a C grade in RDG 085, and Accuplacer Sentence Skills score of 71 or a C grade in ENGL 092.

    Future Offerings
    9/24-12/12MWF 1:00p-2:25pOEKERMAN COpenings: 17
    9/24-12/12MWF11:00a-12:25pOEKERMAN COpenings: 7
    9/23-12/11TTh 6:00p-8:05pMUDD SOpenings: 18
    9/24-12/12MWF 3:00p-4:25pNELSON NOpenings: 24
    9/23-12/12Online OEKERMAN COpenings: 7
    9/23-12/12Online LIPPMAN LOpenings: 17
    1/7-3/25MWF 1:00p-2:25pSTAFFOpenings: 28
    1/7-3/25MWF11:00a-12:25pSTAFFOpenings: 28
    1/7-3/25MWF 3:00p-4:25pSTAFFOpenings: 28
    1/7-3/25MWF 9:00a-10:25aSTAFFOpenings: 28
    1/7-3/26Online STAFFOpenings: 24
    1/7-3/26Online STAFFOpenings: 24
    4/8-6/22MWF 1:00p-2:25pSTAFFOpenings: 28
    4/8-6/22MWF 9:00a-10:25aSTAFFOpenings: 28
    4/7-6/23TTh12:00p-2:25pSTAFFOpenings: 28
    4/7-6/23Online STAFFOpenings: 24
    4/7-6/23Online STAFFOpenings: 24
  • Required Courses for Program
  • BUS 150Mathematics for Business5 credits

    Students will apply math concepts to business applications such as commissions, banking, payroll, consumer credit, simple interest, mortgages, amortization, insurances, taxes, stock market, and statistics.

    Prerequisite:
    Accuplacer score of 50 in Arithmetic or a grade of C or better in MATH 090.

    Future Offerings
    9/23-12/12Online MASSEY JOpenings: 7
    1/7-3/25MWF 9:30a-11:00aMASSEY JOpenings: 24
    4/8-6/22MWF 9:30a-11:00aMASSEY JOpenings: 24
  • BUS 171Technical Communications5 credits

    This course introduces students to effective written and oral business communication through application and study of text. Students will learn to compose effective business writings including letters, memos, resumes, technical manuals, e-mail, and newsletters. They will also learning to evaluate formatting, grammar, graphics, and general appearance. Students will learn effective oral presentation and job interviewing skills.

    Prerequisite:
    Accuplacer Scores: 71 Reading; 71 Sentence Skills. CAP 106 or instructor permission.

    Future Offerings
    9/24-12/12MWF 9:30a-11:00aSTAFFOpenings: 15
    1/7-3/26Online STAFFOpenings: 24
    4/8-6/22MWF12:00p-1:30pSTAFFOpenings: 24
  • CAP 138MS WORD5 credits

    Students receive hands-on instruction using the commands and features of MS Word to create simple to complex business documents. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 101, CAP 106.

    Future Offerings
    9/23-12/4TTh 1:00p-3:00pGERLICHER COpenings: 12
    1/7-3/26Online MASSEY JOpenings: 16
    4/7-6/11MWF12:00p-1:25pMASSEY JOpenings: 24
  • CAP 142MS Excel5 credits

    This course provides a practical hands-on approach to developing the skills to use the powerful spreadsheet application, MS Excel. Students will use Excel to organize and analyze data, perform numerical calculations, and illustrate relationships in numerical data by displaying charts. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    BUS100 or BUS150 or MATH100 or MATH&107 or higher; and CAP101 or instructor permission.

    Future Offerings
    9/23-12/11TTh11:30a-1:30pWOLLENS JOpenings: 12
    1/7-3/26Online STAFFOpenings: 24
    4/7-6/23Online WOLLENS JOpenings: 24
  • CAP 146MS Access5 credits

    Table design, relationships, filters, queries, forms and reports will be introduced. Students will apply skills to database projects. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 101 or instructor permission.

    Future Offerings
    9/24-12/12MWF 1:30p-3:00pMASSEY JOpenings: 14
    1/7-3/26Online MASSEY JOpenings: 24
  • CAP 148MS PowerPoint5 credits

    Presents an overview of a presentation graphics program. Students will create and present a slide show projected from their computer. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 101 or instructor permission.

    Future Offerings
    9/23-12/12Online WOLLENS JOpenings: 14
    4/7-6/18TTh11:30a-1:00pSTAFFOpenings: 24
  • CIS 160Computer User Support I5 credits

    This course provides an overview of topics relevant to working at a help desk. Student will learn computer user support skills and strategies, including problem solving, customer service, and call tracking.

    Prerequisite:
    CAP 101 or CAP 199 or instructor permission.

    Future Offerings
    4/7-6/23TTh 1:00p-3:00pWOLLENS JOpenings: 24
  • IT 112PC Hardware8 credits

    This course prepares the student to understand, install, configure, upgrade, troubleshoot, and repair PC hardware components. Course material parallels the CompTIA A+ Core Hardware certification objectives.


    Future Offerings
    9/25-12/11MTWTh 3:00p-5:00pMASSEY MWaitlisted: 5
    9/25-12/11MTWTh11:30a-1:30pMASSEY MOpenings: 15
    1/7-3/26MTWTh12:00p-2:00pMASSEY MOpenings: 24
    4/7-6/23MTWTh 8:00a-10:00aMASSEY MOpenings: 24
  • or

  • IT 141A+ Operating Systems8 credits

    This course prepares the student to install, maintain, and troubleshoot Windows operating systems. Course material parallels the CompTIA A+ Operating Systems certification objectives.


    Future Offerings
    9/25-12/11TTh 8:00a-10:50aWOLLENS JOpenings: 12
    1/8-3/26TTh 8:00a-10:50aWOLLENS JOpenings: 24
    1/7-3/25MW 8:00a-10:50aWOLLENS JOpenings: 24
    4/7-6/23TTh 3:00p-5:30pWOLLENS JOpenings: 24
  • or

  • IT 160Network Technologies8 credits

    The goal of this course is to provide students with a background in networking technologies and prepare students to pass CompTIA’s broad-based, vendor independent networking certification exam, Network +. This course covers a wide range of material about networking, from careers in networking to local area networks, wide area networks, protocols, topologies, transmission media, and security. It not only introduces a variety of concepts, but also discusses in-depth the most significant aspects of networking, such as the TCP/IP protocol suite.

    Prerequisite:
    IT 112, or IT 141.

    Future Offerings
    9/25-12/11MTTh 8:00a-10:30aFALTA EOpenings: 9
    1/7-3/26MTTh 3:00p-5:30pFALTA EOpenings: 24
    4/7-6/23MTTh12:00p-2:30pFALTA EOpenings: 24

  • TOTAL Required Course Credits
    57 credits

  • Electives
  • ACCT 141Practical Accounting I5 credits

    Covers the accounting cycle through a study of sole proprietorship and the use of accounts, the general journal, and the general ledger.

    Prerequisite:
    Accuplacer Scores: 71 Reading, 40 Arithmetic, or instructor permission.

    Future Offerings
    9/24-12/12MWF 9:30a-11:00aKENT DOpenings: 3
    1/7-3/26Online KENT DOpenings: 24
  • ACCT 242Practical Accounting II5 credits

    Theory and practice of computing and recording transactions relating to merchandise inventory, notes payable and receivable, depreciation, accounting principles, and reporting standards.

    Prerequisite:
    ACCT 141 or instructor permission.

    Future Offerings
    1/7-3/25MWF12:00p-1:30pKENT DOpenings: 24
    4/7-6/23Online KENT DOpenings: 24
  • ACCT 243Practical Accounting III5 credits

    Theory and practice relating to the formation and operations of partnerships and corporations, decision making and statement analysis. Financial data is used to access the efficiency of current operations and determine profitability.

    Prerequisite:
    ACCT 242 or instructor permission.

    Future Offerings
    4/8-6/22MWF 9:30a-11:00aKENT DOpenings: 24
  • ACCT 245Payroll Procedures5 credits

    This course covers payroll records and procedures. Students complete assignments about federal and state laws that affect compensation of employees.

    Prerequisite:
    ACCT 141 or instructor permission.

    Future Offerings
    9/24-12/12MWF12:00p-1:30pKENT DOpenings: 9
  • ACCT 246Computerized Accounting I5 credits

    A study of computerized accounting systems in both service and merchandising environments. Uses the commercially popular QuickBooks software to demonstrate the use of fully integrated accounting systems. Prepares the student to use commercial accounting software products on-the-job.

    Prerequisite:
    ACCT 141 or instructor permission.

    Future Offerings
    4/8-6/22MWF 1:30p-3:00pKENT DOpenings: 24
  • ACCT 271Internship1 credits

    Students will arrange to work in an office where they will apply accounting skills and knowledge.

  • ACCT 272Internship2 credits

    Students will arrange to work in an office where they will apply accounting skills and knowledge.

  • ACCT 273Internship3 credits

    Students will arrange to work in an office where they will apply accounting skills and knowledge. The internship may be paid or unpaid work experience.

  • ACCT 274Internship4 credits

    Students will arrange to work in an office where they will apply accounting skills and knowledge.

  • ACCT 275Internship5 credits

    Students will arrange to work in an office where they will apply accounting skills and knowledge.

  • ACCT 276Internship6 credits

    Students will arrange to work in an office where they will apply accounting skills and knowledge.

  • ACCT& 202Principles of Accounting II5 credits

    This is the second of a series of three accounting courses in the Business DTA sequence and is a continuation of ACCT& 201. The emphasis of this class is on fixed assets, intangibles, investments and financing, stockholder’s equity, cash flow analysis and financial statement analysis.

    Prerequisite:
    ACCT&201 with a C or higher.

    Future Offerings
    9/24-12/12MWF 1:30p-3:00pKENT DOpenings: 23
  • ACCT& 201Principles of Accounting I5 credits

    Introduces basic principles, concepts, theories and procedures of recording, analyzing, and interpreting financial data. Students learn fundamentals of the accounting cycle, recoding and classifying of transactions, and construction of financial statements. Students study manual and electronic accounting systems, accounting for cash, internal control, receivables, payables, and inventory. Includes computer application. Prerequisite: Accuplacer score of a 75 in Algebra or a grade of C in Math 098.

    Prerequisite:
    Minimum Accuplacer score of 75 in Algebra or completion of MATH 098 with a grade of "C" or higher; or instructor permission.

    Future Offerings
    4/8-6/22MWF12:00p-1:30pKENT DOpenings: 12
  • ACCT& 203Managerial Accounting5 credits

    This is the third course of the series of three accounting courses in the Business DTA sequence and is also a required course for the Accounting AAS and AAS-T degree students. This course introduces students to information needed by managers to carry out three essential functions in an organization: (1) planning operations, (2) controlling activities, and (3) making decisions. This course will show what kind of information is needed, where this information can be obtained, and how this information can be used by managers as they carry out their planning, control, and decision-making responsibilities.

    Prerequisite:
    ACCT 242 or ACCT& 202 with a grade of C or higher; or instructor permission.

    Future Offerings
    1/7-3/25MWF 1:30p-3:00pKENT DOpenings: 24
  • BUS 100Electronic Math Applications3 credits

    Focuses on the application of the electronic calculator to business transactions and accounting activities. Students will develop speed on the 10-key by touch method.

    Prerequisite:
    Accuplacer score of 50 in Arithmetic or a grade of C or better in MATH 090.

    Future Offerings
    9/23-10/30Online STAFFOpenings: 9
    10/30-12/11TTh 9:30a-11:30aSTAFFOpenings: 13
    4/7-5/13Online STAFFOpenings: 24
    5/14-6/23MWF12:00p-1:30pSTAFFOpenings: 24
  • BUS 123Records Management3 credits

    Introduces students to basic terminology and the scope of records and information management, employment opportunities, and legal and ethical matters associated with records. The life cycle of non-electronic and electronic records are surveyed from creation to retention and destruction.


    Future Offerings
    11/3-12/12MWF 9:30a-11:00aMASSEY JOpenings: 6
    5/15-6/22MWF 8:00a-9:30aMASSEY JOpenings: 24
  • BUS 188Business English5 credits

    Business English focuses on the improvement of basic grammar and proofreading skills needed to effectively compose and edit written business documents. Standard English grammar rules and proofreading exercises are presented in order of increasing difficulty.

    Prerequisite:
    Accuplacer Scores: 71 Reading; 71 Sentence Skills or instructor permission.

    Future Offerings
    9/24-12/12MWF12:00p-1:30pSTAFFOpenings: 5
    4/7-6/23Online STAFFOpenings: 24
  • BUS 232Office Procedures5 credits

    This course prepares the student for the role of an office or administrative assistant and the broader role as a professional member of the management team. The class exposes the student to the growing influence of information technology, the expanding global marketplace, and the changes in the organizational structure of modern business.

    Prerequisite:
    At least a C (2.0) in CAP 106.

    Future Offerings
    4/8-6/22MWF 9:30a-11:00aSTAFFOpenings: 24
  • BUS 271Internship1 credits

    Students will arrange to work in an office where they will apply business skills and knowledge.

  • BUS 272Internship2 credits

    Students will arrange to work in an office where they will apply business skills and knowledge.

  • BUS 273Internship3 credits

    Students will arrange to work in an office where they will apply business skills and knowledge.

  • BUS 274Internship4 credits

    Students will arrange to work in an office where they will apply business skills and knowledge.

  • BUS 275Internship5 credits

    Students will arrange to work in an office where they will apply business skills and knowledge.

  • BUS 276Internship6 credits

    Students will arrange to work in an office where they will apply business skills and knowledge.

  • BUS 280Assessment1 credits

    Office Assistant students will create a portfolio appropriate to their certificate or degree and complete an exit interview with their advisor. Assessment, required for a completion certificate or degree, will be assigned relative to the student's certificate or degree.

    Prerequisite:
    Instructor permission.
  • BUS 281Assessment1 credits

    Administrative Assistant students will create a portfolio appropriate to their certificate or degree and complete an exit interview with their advisory. Assessment, required for a completion certificate or degree, will be assigned relative to the student's certificate or degree.

  • BUS& 201Business Law5 credits

    This course introduces students to principles underlying the legal environment of business through lectures, classroom activities, and study of text. Students will be exposed to basic information relating business and personal aspects of law as set forth in the course outline.

    Prerequisite:
    71 Reading Accuplacer Score

    Future Offerings
    9/23-12/12Online STAFFWaitlisted: 3
  • CAP 107Computerized Keyboard Skillbuilding I3 credits

    Designed to help students improve their speed and accuracy at the computer. Computerized lessons analyze areas of weakness and provide appropriate drills for improvement. For off-campus work, a Windows-based computer is required. Prerequisites: CAP 106

    Prerequisite:
    CAP 106 or instructor permission.

    Future Offerings
    1/7-2/13MWF12:00p-1:30pMASSEY JOpenings: 24
    4/8-5/13MWF 8:00a-9:25aMASSEY JOpenings: 24
  • CAP 109Computerized Keyboard Skill Building II3 credits

    Designed to help students to further improve their speed and accuracy at the computer. Computerized lessons analyze areas of weakness and provide appropriate drills for improvement. Time will also be spent on data entry fundamentals. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 107 or instructor permission.

    Future Offerings
    2/18-3/25MWF12:00p-1:30pMASSEY JOpenings: 24
    4/8-5/13MWF 8:00a-9:25aMASSEY JOpenings: 24
  • CAP 143Adobe Acrobat & Electronic File Management5 credits

    Adobe Acrobat software enables business professionals to easily convert any electronic or paper document into a PDF file that can be reviewed by colleagues, clients and customers. This class covers transferring business documents such as policies, training materials, regulations, or other types of material into a secured PDF format that allows review but protects the material fr4om alteration or deletion. In this class, you will learn the basics of creating a PDF document; add headers and footers; render text searchable and able to edit; utilizing security functions to protect documents; creating and editing forms; and utilizing legal tools available. You will also develop expertise in electronic file management while creating folders and subfolders. Included in the file management portion will be how to find, view, open, copy, move, delete and rename files. Some basic computer and keyboarding skills are recommended.


    Future Offerings
    4/7-6/23Online SHEPHERD HOpenings: 24
  • CAP 150Project - Level 11 credits

    This course is the first in a series of two courses designed for individuals who will use Microsoft Project 2002 as a tool to assist them in managing projects. The topics in this course cover the critical skills necessary to create and modify a project plan file that contains tasks, resources, and resource assignments. You will create a project plan file containing tasks, organize these tasks in a work breakdown structure containing task relationships, create and assign resources, and finalize the project in order to implement the project plan. Microsoft Project 2002 (XP) is used in this class, but those that are using an earlier version will still benefit from this class.


    Future Offerings
    10/10F 8:30a-4:30pSTAFFOpenings: 19
    5/1F 8:30a-4:30pSTAFFOpenings: 24
  • CAP 151Project - Level 21 credits

    In Project - Level 1, you used your project management skills to create a complete project plan. This course will build upon that knowledge, and give you the opportunity to work with a project plan once it has entered the project implementation phase. You will exchange project plan data with other applications, update project plans, create custom reports, reuse project plan information, and collaborate on project plans with others. Microsoft Project 2002 (XP) is used in this class, but those that are using an earlier version will still benefit from this class.


    Future Offerings
    11/7F 8:30a-4:30pSTAFFOpenings: 20
    5/29F 8:30a-4:30pSTAFFOpenings: 24
  • CAP 200Integrated Computer Applications5 credits

    Students will apply their skills learned in the previous courses to produce professional-looking documents by integrating word processing, spreadsheet, database, and presentation graphics programs. Students will prepare a professional portfolio for use in future job search opportunities. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 138, CAP142, CAP 146, CAP 148 or instructor permission.

    Future Offerings
    4/8-6/22MWF 1:30p-3:00pMASSEY JOpenings: 24
  • CIS 145Website Development5 credits

    This course will introduce students to HTML, graphics, and other programming languages for use in web pages. Students will learn the use of programming editors, preparation of graphics, content development, and page layout.

    Prerequisite:
    CAP 101 or instructor permission.

    Future Offerings
    1/8-3/26TTh11:30a-1:30pWOLLENS JOpenings: 17
  • CIS 276Computer Software Support Internship6 credits

    Students will arrange to work in an office, solving computer software, hardware or operating system problems for users. The work experience may be paid or unpaid.

    Prerequisite:
    Instructor permission.

    Future Offerings
    9/23-12/12ARRWOLLENS JOpenings: 24
    1/7-3/26ARRWOLLENS JOpenings: 24
    4/7-6/23ARRWOLLENS JOpenings: 24
  • IT 102IT Ethics and Careers5 credits

    Ethics issues and career options for computer professionals will be explored through research and simulated IT enterprises. Topics include intellectual property rights, respecting privacy, avoiding harm to others, IT career paths, and IT workplace environments.

    Prerequisite:
    IT 112, or IT 141, or IT 160.

    Future Offerings
    1/7-3/26MTWTh 3:00p-4:30pMASSEY MOpenings: 24
    4/7-6/23MTWTh12:00p-1:30pMASSEY MOpenings: 24
  • IT 112PC Hardware8 credits

    This course prepares the student to understand, install, configure, upgrade, troubleshoot, and repair PC hardware components. Course material parallels the CompTIA A+ Core Hardware certification objectives.


    Future Offerings
    9/25-12/11MTWTh 3:00p-5:00pMASSEY MWaitlisted: 5
    9/25-12/11MTWTh11:30a-1:30pMASSEY MOpenings: 15
    1/7-3/26MTWTh12:00p-2:00pMASSEY MOpenings: 24
    4/7-6/23MTWTh 8:00a-10:00aMASSEY MOpenings: 24
  • IT 112 can only be an elective depending on which of the 3 IT classes is taken to satisfy the requirement.

  • IT 121Introduction To Programming5 credits

    This course introduces students to the fundamentals of good program design, coding, testing, and documentation. Students will learn to employ good user interface design, standardization and variable naming, decision operators, looping mechanisms, subroutines and error handling as they build their own programs.


    Future Offerings
    9/25-12/11MTWTh 1:30p-3:00pMASSEY MWaitlisted: 7
    9/25-12/11MTWTh10:00a-11:30aMASSEY MOpenings: 11
    4/7-6/23MTWTh 1:30p-3:00pMASSEY MOpenings: 24
  • IT 140Introduction to Linux Operating Systems5 credits

    This course introduces students to the basic functions of operating systems and command line interfaces by learning the Linux command line. Topics include navigation, file manipulation, and redirection commands so that students can build useful batch scripts by the end of the course.


    Future Offerings
    9/25-12/11MTWTh12:00p-1:30pSTAFFOpenings: 8
    1/7-3/26MTWTh 4:30p-6:00pMASSEY MOpenings: 24
  • IT 141A+ Operating Systems8 credits

    This course prepares the student to install, maintain, and troubleshoot Windows operating systems. Course material parallels the CompTIA A+ Operating Systems certification objectives.


    Future Offerings
    9/25-12/11TTh 8:00a-10:50aWOLLENS JOpenings: 12
    1/8-3/26TTh 8:00a-10:50aWOLLENS JOpenings: 24
    1/7-3/25MW 8:00a-10:50aWOLLENS JOpenings: 24
    4/7-6/23TTh 3:00p-5:30pWOLLENS JOpenings: 24
  • IT 141 can only be an elective depending on which of the 3 IT classes is taken to satisfy the requirement.

  • IT 142Client/Desktop Operating Systems10 credits

    This course is designed to facilitate in-depth study of a Client Computer Operating system commonly found in the business environment. Areas of study include installation, configuration, troubleshooting, deployment, and networking.

    Prerequisite:
    IT 141; IT 160 co-requisite.

    Future Offerings
    9/25-12/12MTWTh12:00p-2:30pREHM GOpenings: 16
    1/7-3/26MTWTh12:00p-2:30pREHM GOpenings: 24
    4/7-6/23MTWTh 8:00a-10:30aREHM GOpenings: 24
  • IT 160Network Technologies8 credits

    The goal of this course is to provide students with a background in networking technologies and prepare students to pass CompTIA’s broad-based, vendor independent networking certification exam, Network +. This course covers a wide range of material about networking, from careers in networking to local area networks, wide area networks, protocols, topologies, transmission media, and security. It not only introduces a variety of concepts, but also discusses in-depth the most significant aspects of networking, such as the TCP/IP protocol suite.

    Prerequisite:
    IT 112, or IT 141.

    Future Offerings
    9/25-12/11MTTh 8:00a-10:30aFALTA EOpenings: 9
    1/7-3/26MTTh 3:00p-5:30pFALTA EOpenings: 24
    4/7-6/23MTTh12:00p-2:30pFALTA EOpenings: 24
  • IT 160 can only be an elective depending on which of the 3 IT classes is taken to satisfy the requirement.

  • IT 210Network Security Fundamentals10 credits

    This course provides a comprehensive overview of network security through lecture, extensive hands-on, and research projects. Topics covered include general security concepts, communication security, infrastructure security, cryptography, access control, authentication, external attack, and operational and organizational security.

    Prerequisite:
    IT 142, IT 160.

    Future Offerings
    1/7-3/26MTTh12:00p-2:30pFALTA EOpenings: 24
  • IT 220Network Communications Infrastructure5 credits

    In this hands-on practicum students learn the components of structured data communications cabling systems, OSI Layers 1, 2 and 3 hardware components, and how to install and configure them.

    Prerequisite:
    IT 142, IT 160.

    Future Offerings
    4/7-5/13MTWTh12:00p-2:30pREHM GOpenings: 24
  • IT 230Windows Powershell5 credits

    This course introduces Windows Powershell, a task-based command line shell/scripting language designed for system administration. Students will learn cmdlets and syntax constructs such as arrays, loops, and functions; and how to build scripts and utilities to automate system system tasks or create powerful system management tools. This is a hybrid class with classroom lecture plus online instruction.class work.

    Prerequisite:
    IT 242, or IT 243 co-requisite.

    Future Offerings
    9/25-12/11MTTh12:00p-2:30pFALTA EWaitlisted: 7
  • IT 240Linux Administration & Configuration5 credits

    This course introduces students to system administration fundamentals of the Linux operating system. Using Linux, students learn to install and configure the O/S using system text files, use the common GUIs, configure networking, administer user accounts and permissions, define the user environment, and monitor system resources, processes and usage. Prerequisite: IT 140 and either IT 141 or IT 142.

    Prerequisite:
    IT 140 and either IT 141, or IT 142.

    Future Offerings
    9/25-10/30TWTh 8:00a-10:30aREHM GWaitlisted: 4
  • IT 242Windows Server Administration5 credits

    Covers installation, configuration, and system administration of Windows Server. Topics include managing accounts, groups, folders, and files; object security; Active Directory; Dfs; Disk quotas; server monitoring and optimization; and troubleshooting.

    Prerequisite:
    IT 142, IT 160.

    Future Offerings
    9/25-12/11MTTh12:00p-2:30pFALTA EWaitlisted: 3
  • IT 243Windows Server Network Infrastructure5 credits

    This course covers managing and maintaining a Windows Server network infrastructure. Students will learn how to install, configure, and troubleshoot TCP/IP, DHCP, DNS, routing and remote access, and VPNs. Students will also learn to monitor traffic, troubleshoot connectivity, implement secure network administration procedures and resolve service issues on a Windows Server.

    Prerequisite:
    IT 142, IT 160.

    Future Offerings
    1/7-2/17TWTh 8:00a-10:30aREHM GOpenings: 24
  • IT 261Advanced Special Topics I5 credits

    This course allows for specialized or in-depth study of an advanced computer networking topic. Example topics may include: Microsoft SQL Server, Apache Web Server, Internet Information Server, Microsoft Exchange Server, and computer forensics.

    Prerequisite:
    IT 242, or IT 243 co-requisite.

    Future Offerings
    2/18-3/26TWTh 8:00a-10:30aREHM GOpenings: 24
  • IT 262Advanced Special Topics II5 credits

    This course allows for specialized or in-depth study of an advanced computer networking topic. Example topics may include: Microsoft SQL Server, Apache Web Server, Internet Information Server, Microsoft Exchange Server, and computer forensics.

    Prerequisite:
    IT 240 co-requisite.

    Future Offerings
    11/3-12/11MTWTh 8:00a-10:30aREHM GWaitlisted: 2
  • IT 270Applied IT Career Skills8 credits

    Students will work in their new career field applying the new skills and being mentored and evaluated by industry professionals. The internship will provide exposure to a typical work environment, opportunities for customer interaction skill development and an opportunity to make connections with professionals already working in the field.

    Prerequisite:
    IT 261, or IT 262 co-requisite.

    Future Offerings
    5/14-6/23DAILY 8:00a-3:00pFALTA EOpenings: 24
  • IT 272Capstone Project5 credits

    Students will complete a capstone project integrating skills developed throughout the program. The student will make a written proposal for the project, stating milestones and deliverables and upon completion, will demonstrate the project in an oral presentation, as well as provide written documentation about the project.

    Prerequisite:
    IT 261 or IT 262 co-requisite.

    Future Offerings
    4/7-5/13DAILY 8:00a-11:30aFALTA EOpenings: 24
  • LGL 127Legal Office Procedures5 credits

    Designed to introduce students who have little or no background in the legal field with the terminology, background, and knowledge of the legal procedures required to work in a law office. It presents basic legal concepts and the various fields of law and outlines the preparation of documents commonly used in those fields. Student projects give the students practice in various areas of law. PREREQUISITE: CAP 106; LGL 132 or as a co-requisite

    Prerequisite:
    CAP 106, LGL 132 or as a co-requisite.

    Future Offerings
    1/7-3/26Online SHEPHERD HOpenings: 24
  • LGL 132Legal Terminology5 credits

    Designed to help students learn the legal terminology, English skills, legal formatting skills, and guidelines needed in a law office.


    Future Offerings
    9/23-12/12Online SHEPHERD HOpenings: 19
    1/7-3/26Online SHEPHERD HOpenings: 24
  • LGL 211Legal Document Processing5 credits

    The course makes use of a self-contained comprehensive job simulation designed to give the student practice on the types of activities most often performed in legal office settings. Students will gain hands-on exposure to the various types of law while formatting documents. Word processing functions are incorporated into the course. PREREQUISITE: CAP 106; LGL 132 or as a co-requisite

    Prerequisite:
    CAP 106, LGL 132 or as a co-requisite.

    Future Offerings
    4/7-6/23Online SHEPHERD HOpenings: 24
  • LGL 223Internship3 credits

    Students will work in a legal office-related job receiving pay or volunteering. Prerequisite: Instructor Permission.

  • LGL 224Internship4 credits

    Students will work in a legal office-related job receiving pay or volunteering. Prerequisite: Instructor Permission.

  • LGL 225Internship3 credits

    Students will work in a legal office-related job receiving pay or volunteering.

    Prerequisite:
    Instructor permission.
  • LGL 226Internship6 credits

    Students will work in a legal office-related job receiving pay or volunteering.

    Prerequisite:
    Instructor permission.
  • MGMT 154Creating and Managing a Small Business5 credits

    This course examines the organization and operation of a small business. Topics include development of a business plan, failure factors in small businesses, sources of capital, record-keeping, financial statements, taxation, marketing, legal and regulatory issues, and best management practices.


    Future Offerings
    1/7-3/25MWF 9:30a-11:00aKENT DOpenings: 24
  • MGMT 210Human Resource Management5 credits

    Demonstrate knowledge of appropriate office supervisory skills. Introduces students to the fundamentals of supervisory management. Through lectures, text, case studies, projects, and simulations students will develop an understanding of principles to be used as guides for supervision in an office.


    Future Offerings
    9/23-12/12Online KENT DOpenings: 10
  • PMP 100Project Management Fundamentals1 credits

    This class provides the theory and core methodology you will need to manage projects or participate on project teams. In this class you will: discuss the phases of the Project Management Life Cycle and a project manager's role in each phase; list and discuss basic project success criteria and common reasons for project failure; discuss techniques for setting up a strong project team; list and discuss elements of a Risk Management Plan; discuss techniques for planning and sequencing project activities, including the Work Breakdown Structure and the Network Logic Diagram; identify the Critical Path for completing a project on schedule; list and discuss the cost elements that should be included in a project budget; discuss techniques for controlling for deviation from budgets and schedules,key elements of project management communications and reporting tools; and key activities of project close-out.


    Future Offerings
    9/27Sa 8:30a-4:30pABBOTT ROpenings: 15
    4/11Sa 8:30a-4:30pABBOTT ROpenings: 20
  • PMP 120Project Management - PMP Prep3 credits

    Your ability as a project manager to demonstrate best practices in project management—both on the job and through professional certification—is becoming the standard to compete in today's fast-paced and highly technical workplace. This course expands upon the basic concepts of project management you discovered in the Project Management Fundamentals course and covers in-depth the essential elements of managing a successful project. Focusing on the generally accepted practices of project management recognized by the Project Management Institute, Inc. (PMI®), this course offers you a standards-based approach to successful project management across application areas and industries. This class helps prepare you for the Project Management Professional Certification test. To prepare for this class you should have taken Project Management Fundamentals and Project – Level 1 and Project Level 2. All materials are provided with the class.


    Future Offerings
    9/30-12/2T 6:00p-9:00pABBOTT ROpenings: 19
    4/14-6/9T 6:00p-9:00pABBOTT ROpenings: 24
  • PMP 130Project Management Integration Project1 credits

    Integrated Project Management is a capstone course in the Project Management Certificate program. You will complete a project plan of our choice that will utilized the knowledge, skills and methodologies that you learned in the certificate program. You will also team with other project managers to work through project simulations and case studies.

    Prerequisite:
    PMP 120.

    Future Offerings
    12/4-12/9TTh 6:00p-9:30pABBOTT ROpenings: 20
    6/11-6/16TTh 6:00p-9:30pABBOTT ROpenings: 24

  • TOTAL Elective Course Credits
    5 credits

TOTAL PROGRAM CREDITS62 credits

Program Entry Information

This program typically starts in Fall, Winter, Spring and Summer Quarters on a space available basis.

Testing Requirements

These requirements are for the Certificate and are lower than those for the AAS-T degree. Please see the AAS-T Entry Page for AAS-T requirements.

  • Accuplacer Reading Comprehension score of 71 or a C grade in RDG 085, and Accuplacer Sentence Skills score of 71 or a C grade in ENGL 092.
  • Accuplacer Arithmetic score of 50 or a C grade in MATH 090 or ABE 050.

Program Outcomes

  • Graduates will be able to demonstrate competency of the basic components of a computer. competency in word processing, customer service, spreadsheets, databases, presentation graphics, introductory programming concepts, web design, hardware, operating systems, and networking.

Jack Wollens - Instructor image

Jack Wollens

360 752-8364

jwollens@btc.ctc.edu


Instructor Information

    • Biography

      Jack has many years of experience working on and managing IT computer help desks. He also has several industry certifications as well as a Masters Degree in Business/Technology Management.

    • Degrees and Certifications

      M.B.A., Technology Management, University of Phoenix

      B.S.B.A., Walla Walla College

      Microsoft Certified Systems Engineer

      Microsoft Certified Professional

      Microsoft Office Specialist

      Certified Novell Administrator

      CompTIA A+ and Network+ Certified Professional

      WA Professional Technical Certification