Degrees & Classes

Degrees & Classes

Office Assistant

Office Assistant Certificate

Choose this program to train for a career as a receptionist or office assistant. Employers such as physician’s offices, law firms, temporary help agencies, and consulting firms are in need of skilled office staff. You could also work for manufacturing and industrial firms, telecommunications companies, and retail and wholesale organizations, plus many other businesses that need office clerical support.

Program Facts

Average annual wage $30,665

Wage potential $37,461 annually

Employment and wage data sources


Gainful Employment

Program Costs, Financing, and Outcomes

Jobs & Employment

Employment opportunities for receptionists are expected to grow because so many receptionists work for firms in services industries – including physician’s offices, law firms, temporary help agencies, and consulting firms – that are expected to experience significant growth. Job openings should be plentiful due to the large size and high rate of turnover associated with this occupation.

The average annual wage in this field is $30,665, with an earning potential of about $37,461 per year.*

Courses

Filter courses by quarter 
Use this tool to see this program's course offerings for upcoming quarters

  • Quarter 1
  • CAP 101Introduction to Computer Applications5 credits

    Students will learn to use a personal computer and gain a basic understanding of Excel, Word, and PowerPoint. They will also become familiar with basic computer hardware components and internet usage. If you have little or no experience with computers consider taking BAS 020 COMPUTER BASICS prior to taking CAP 101. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    Accuplacer score: 71 Reading

    Future Offerings
    1/7-3/17MWF 8:00a-9:30pSTAFFOpenings: 24
    1/8-3/17TTh 3:00p-6:00pBABIN COpenings: 24
    1/7-3/26Online GERLICHER COpenings: 24
    1/7-3/25MWF12:00p-1:30pPEDERSEN MOpenings: 24
    4/7-6/11TTh11:30a-2:30pBABIN COpenings: 24
    4/7-6/11TTh 3:00p-6:00pBABIN COpenings: 24
    4/7-6/11TTh10:00a-12:00pSTAFFOpenings: 24
  • CAP 105Computerized Touch Keyboarding2 credits

    A touch typing course for beginners as well as those needing to brush up on their keyboarding skills. Course covers learning to type alphabetical keys by touch using proper technique. For off-campus work, a Windows-based computer is required.


    Future Offerings
    1/7-2/13MWF 9:30a-11:00aMASSEY JOpenings: 24
    1/7-2/13MWF 1:30p-3:00pPEDERSEN MOpenings: 24
    4/8-5/13DAILY 8:30a-9:30aSTAFFOpenings: 24
    4/8-5/13DAILY 1:30p-2:30pSTAFFOpenings: 24
  • CAP 106Formatting with MSWord4 credits

    Formatting with MS Word provides skillbuilding, production typing, and Microsoft Word fundamentals at the beginning or review level. Students use MS Word to format letters, memos, reports, and tables. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 105 or instructor permission

    Future Offerings
    2/18-3/25MWF 9:30a-11:00aMASSEY JOpenings: 24
    2/18-3/25MWF 1:30p-3:00pPEDERSEN MOpenings: 24
    5/15-6/22DAILY 8:30a-10:30aSTAFFOpenings: 24
    5/15-6/22DAILY 1:30p-3:30pSTAFFOpenings: 24
  • CMST& 210Interpersonal Communications5 credits

    Designed to introduce students to the application of basic interpersonal communication theory, with a focus on achieving success in the workplace. Topics explored include self-awareness, self-disclosure, conversation skills, relationship development and maintenance, assertiveness, teamwork and group dynamics, conflict management strategies, and diversity issues.

    Prerequisite:
    Accuplacer Reading Comprehension score of 71 or a C grade in RDG 085, and Accuplacer Sentence Skills score of 71 or a C grade in ENGL 092.

    Future Offerings
    1/7-3/25MWF 1:00p-2:25pOEKERMAN COpenings: 28
    1/7-3/25MWF11:00a-12:25pOEKERMAN COpenings: 28
    1/7-3/25MWF 3:00p-4:25pMUDD SOpenings: 28
    1/7-3/25MWF 9:00a-10:25aBURNS JOpenings: 28
    1/7-3/26Online OEKERMAN COpenings: 24
    1/7-3/26Online LIPPMAN LOpenings: 24
    4/8-6/22MWF 1:00p-2:25pSTAFFOpenings: 28
    4/8-6/22MWF 9:00a-10:25aSTAFFOpenings: 28
    4/7-6/23TTh12:00p-2:25pSTAFFOpenings: 28
    4/7-6/23Online STAFFOpenings: 24
    4/7-6/23Online STAFFOpenings: 24
  • Required Courses for Program
  • BUS 100Electronic Math Applications3 credits

    Focuses on the application of the electronic calculator to business transactions and accounting activities. Students will develop speed on the 10-key by touch method.

    Prerequisite:
    Accuplacer score of 50 in Arithmetic or a grade of C or better in MATH 090.

    Future Offerings
    10/30-12/11TTh 9:30a-11:30aCAMDEN KOpenings: 4
    4/7-5/13Online STAFFOpenings: 24
    5/14-6/23MWF12:00p-1:30pSTAFFOpenings: 24
  • BUS 123Records Management3 credits

    Introduces students to basic terminology and the scope of records and information management, employment opportunities, and legal and ethical matters associated with records. The life cycle of non-electronic and electronic records are surveyed from creation to retention and destruction.


    Future Offerings
    11/3-12/12MWF 9:30a-11:00aMASSEY JWaitlisted: 2
    5/15-6/22MWF 8:00a-9:30aMASSEY JOpenings: 24
  • BUS 150Mathematics for Business5 credits

    Students will apply math concepts to business applications such as commissions, banking, payroll, consumer credit, simple interest, mortgages, amortization, insurances, taxes, stock market, and statistics.

    Prerequisite:
    Accuplacer score of 50 in Arithmetic or a grade of C or better in MATH 090.

    Future Offerings
    1/7-3/25MWF 9:30a-11:00aPEDERSEN MOpenings: 24
    4/8-6/22MWF 9:30a-11:00aMASSEY JOpenings: 24
  • BUS 171Technical Communications5 credits

    This course introduces students to effective written and oral business communication through application and study of text. Students will learn to compose effective business writings including letters, memos, resumes, technical manuals, e-mail, and newsletters. They will also learning to evaluate formatting, grammar, graphics, and general appearance. Students will learn effective oral presentation and job interviewing skills. Prerequisite: Accuplacer scores: 71 Reading; 71 Sentence Skills. CAP 106.

    Prerequisite:
    Accuplacer Scores: 71 Reading; 71 Sentence Skills. CAP 106 or instructor permission

    Future Offerings
    1/7-3/26Online PEDERSEN MOpenings: 24
    4/8-6/22MWF12:00p-1:30pSTAFFOpenings: 24
  • BUS 188Business English5 credits

    Business English focuses on the improvement of basic grammar and proofreading skills needed to effectively compose and edit written business documents. Standard English grammar rules and proofreading exercises are presented in order of increasing difficulty.

    Prerequisite:
    Accuplacer Scores: 71 Reading; 71 Sentence Skills or instructor permission

    Future Offerings
    4/7-6/23Online STAFFOpenings: 24
  • BUS 281Assessment1 credits

    Administrative Assistant students will create a portfolio appropriate to their certificate or degree and complete an exit interview with their advisory. Assessment, required for a completion certificate or degree, will be assigned relative to the student's certificate or degree. Prerequisite: Instructor Permission.

    Prerequisite:
    Instructor permission
  • CAP 107Computerized Keyboard Skillbuilding I3 credits

    Designed to help students improve their speed and accuracy at the computer. Computerized lessons analyze areas of weakness and provide appropriate drills for improvement. For off-campus work, a Windows-based computer is required. Prerequisites: CAP 106

    Prerequisite:
    CAP 106 or instructor permission

    Future Offerings
    1/7-2/13MWF12:00p-1:30pMASSEY JOpenings: 24
    4/8-5/13MWF 8:00a-9:25aMASSEY JOpenings: 24
  • CAP 138MS WORD5 credits

    Students receive hands-on instruction using the commands and features of MS Word to create simple to complex business documents. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 101, CAP 106.

    Future Offerings
    1/7-3/26Online MASSEY JOpenings: 16
    4/7-6/11MWF12:00p-1:25pMASSEY JOpenings: 24
  • CAP 142 MS Excel5 credits

    This course provides a practical hands-on approach to developing the skills to use the powerful spreadsheet application, MS Excel. Students will use Excel to organize and analyze data, perform numerical calculations, and illustrate relationships in numerical data by displaying charts. For off-campus work, a Windows-based computer is required. Prerequisites: BUS100 or BUS150 or MATH100 or MATH&107 or higher; and CAP101.

    Prerequisite:
    BUS 100 or BUS150 or AMATH 100 or MATH& 107 or higher; CAP101 or instructor permission

    Future Offerings
    1/7-3/26Online GERLICHER COpenings: 24
    4/7-6/23Online WOLLENS JOpenings: 24
  • CAP 148MS PowerPoint5 credits

    Presents an overview of a presentation graphics program. Students will create and present a slide show projected from their computer. For off-campus work, a Windows-based computer is required. Prerequisites: CAP 105 , and CAP 112

    Prerequisite:
    CAP 101 or instructor permission

    Future Offerings
    4/7-6/18TTh11:30a-1:00pSTAFFOpenings: 24

  • TOTAL Required Course Credits
    54 credits

  • Electives
  • ACCT 141Practical Accounting I5 credits

    Covers the accounting cycle through a study of sole proprietorship and the use of accounts, the general journal, and the general ledger.

    Prerequisite:
    Accuplacer Scores: 71 Reading, 40 Arithmetic, or instructor permission.

    Future Offerings
    1/7-3/26Online KENT DOpenings: 24
  • ACCT 242Practical Accounting II5 credits

    Theory and practice of computing and recording transactions relating to merchandise inventory, notes payable and receivable, depreciation, accounting principles, and reporting standards.

    Prerequisite:
    ACCT 141 or instructor permission.

    Future Offerings
    1/7-3/25MWF12:00p-1:30pKENT DOpenings: 24
    4/7-6/23Online KENT DOpenings: 24
  • ACCT 243Practical Accounting III5 credits

    Theory and practice relating to the formation and operations of partnerships and corporations, decision making and statement analysis. Financial data is used to access the efficiency of current operations and determine profitability.

    Prerequisite:
    ACCT 242 or instructor permission.

    Future Offerings
    4/8-6/22MWF 9:30a-11:00aKENT DOpenings: 24
  • ACCT 245Payroll Procedures5 credits

    This course covers payroll records and procedures. Students complete assignments about federal and state laws that affect compensation of employees. Prerequisite: a minimum grade of B- (2.7) in ACCT 141.

    Prerequisite:
    ACCT 141 or instructor permission
  • ACCT 246Computerized Accounting I5 credits

    A study of computerized accounting systems in both service and merchandising environments. Uses the commercially popular QuickBooks software to demonstrate the use of fully integrated accounting systems. Prepares the student to use commercial accounting software products on-the-job. Prerequisite: a minimum grade of B- (2.7) in ACCT. 141.

    Prerequisite:
    ACCT 141 or instructor permission

    Future Offerings
    4/8-6/22MWF 1:30p-3:00pKENT DOpenings: 24
  • ACCT& 201Principles of Accounting I5 credits

    Introduces basic principles, concepts, theories and procedures of recording, analyzing, and interpreting financial data. Students learn fundamentals of the accounting cycle, recoding and classifying of transactions, and construction of financial statements. Students study manual and electronic accounting systems, accounting for cash, internal control, receivables, payables, and inventory. Includes computer application. Prerequisite: Accuplacer score of a 75 in Algebra or a grade of C in Math 098.

    Prerequisite:
    Minimum Accuplacer score of 75 in Algebra or completion of MATH 098 with a grade of "C" or higher; or instructor permission.

    Future Offerings
    4/8-6/22MWF12:00p-1:30pKENT DOpenings: 12
  • ACCT& 202Principles of Accounting II5 credits

    This is the second of a series of three accounting courses in the Business DTA sequence and is a continuation of ACCT& 201. The emphasis of this class is on fixed assets, intangibles, investments and financing, stockholder’s equity, cash flow analysis and financial statement analysis.

    Prerequisite:
    ACCT&201 with a C or higher.
  • ACCT& 203Managerial Accounting5 credits

    This is the third course of the series of three accounting courses in the Business DTA sequence and is also a required course for the Accounting AAS and AAS-T degree students. This course introduces students to information needed by managers to carry out three essential functions in an organization: (1) planning operations, (2) controlling activities, and (3) making decisions. This course will show what kind of information is needed, where this information can be obtained, and how this information can be used by managers as they carry out their planning, control, and decision-making responsibilities.

    Prerequisite:
    ACCT 242 or ACCT& 202 with a grade of C or higher; or instructor permission.

    Future Offerings
    1/7-3/25MWF 1:30p-3:00pKENT DOpenings: 24
  • BUS 230Medical Office Procedures5 credits

    The aim of this course is to educate the student for administrative duties in the medical office. This course teaches computerized medical office procedures as well as exercises in judgment, independent action, and coping with interruptions. In addition to computerized appointment scheduling and billing, the student will learn about the major insurances with ICDA and CPT coding.


    Future Offerings
    4/7-6/11TTh12:00p-3:00pWALKER SOpenings: 24
  • BUS 232Office Procedures5 credits

    This course prepares the student for the role of an office or administrative assistant and the broader role as a professional member of the management team. The class exposes the student to the growing influence of information technology, the expanding global marketplace, and the changes in the organizational structure of modern business. Prerequisite: at least a C (2.0) in CAP 106.

    Prerequisite:
    CAP 106

    Future Offerings
    4/8-6/22MWF 9:30a-11:00aSTAFFOpenings: 24
  • BUS& 201Business Law5 credits

    This course introduces students to principles underlying the legal environment of business through lectures, classroom activities, and study of text. Students will be exposed to basic information relating business and personal aspects of law as set forth in the course outline. Prerequisites: 71 Reading Accuplacer score.

    Prerequisite:
    71 Reading Accuplacer Score
  • CAP 109Computerized Keyboard Skill Building II3 credits

    Designed to help students to further improve their speed and accuracy at the computer. Computerized lessons analyze areas of weakness and provide appropriate drills for improvement. Time will also be spent on data entry fundamentals. For off-campus work, a Windows-based computer is required. Prerequisites: CAP 107

    Prerequisite:
    CAP 107 or instructor permission

    Future Offerings
    2/18-3/25MWF12:00p-1:30pMASSEY JOpenings: 24
    4/8-5/13MWF 8:00a-9:25aMASSEY JOpenings: 24
  • CAP 143Adobe Acrobat & Electronic File Management5 credits

    Adobe Acrobat software enables business professionals to easily convert any electronic or paper document into a PDF file that can be reviewed by colleagues, clients and customers. This class covers transferring business documents such as policies, training materials, regulations, or other types of material into a secured PDF format that allows review but protects the material fr4om alteration or deletion. In this class, you will learn the basics of creating a PDF document; add headers and footers; render text searchable and able to edit; utilizing security functions to protect documents; creating and editing forms; and utilizing legal tools available. You will also develop expertise in electronic file management while creating folders and subfolders. Included in the file management portion will be how to find, view, open, copy, move, delete and rename files. Some basic computer and keyboarding skills are recommended.


    Future Offerings
    4/7-6/23Online SHEPHERD HOpenings: 24
  • CAP 146MS Access5 credits

    Table design, relationships, filters, queries, forms and reports will be introduced. Students will apply skills to database projects. For off-campus work, a Windows-based computer is required.

    Prerequisite:
    CAP 101 or instructor permission

    Future Offerings
    1/7-3/26Online MASSEY JOpenings: 24
  • CAP 200Integrated Computer Applications5 credits

    Students will apply their skills learned in the previous courses to produce professional-looking documents by integrating word processing, spreadsheet, database, and presentation graphics programs. Students will prepare a professional portfolio for use in future job search opportunities. For off-campus work, a Windows-based computer is required. Prerequisites: CAP 138 or 139, CAP 146 & CAP 148.

    Prerequisite:
    CAP 138, CAP142, CAP 146, CAP 148 or instructor permission

    Future Offerings
    4/8-6/22MWF 1:30p-3:00pMASSEY JOpenings: 24
  • CIS 145Website Development5 credits

    This course will introduce students to HTML, graphics, and other programming languages for use in web pages. Students will learn the use of programming editors, preparation of graphics, content development, and page layout. Prerequisite: CAP 101.

    Prerequisite:
    CAP 101 or instructor permission.

    Future Offerings
    1/8-3/26TTh11:30a-1:30pWOLLENS JOpenings: 17
  • LGL 127Legal Office Procedures5 credits

    Designed to introduce students who have little or no background in the legal field with the terminology, background, and knowledge of the legal procedures required to work in a law office. It presents basic legal concepts and the various fields of law and outlines the preparation of documents commonly used in those fields. Student projects give the students practice in various areas of law. PREREQUISITE: CAP 106; LGL 132 or as a co-requisite

    Prerequisite:
    CAP 106, LGL 132 or as a co-requisite.

    Future Offerings
    1/7-3/26Online SHEPHERD HOpenings: 24
  • LGL 132Legal Terminology5 credits

    Designed to help students learn the legal terminology, English skills, legal formatting skills, and guidelines needed in a law office.


    Future Offerings
    1/7-3/26Online SHEPHERD HOpenings: 24
  • LGL 211Legal Document Processing5 credits

    The course makes use of a self-contained comprehensive job simulation designed to give the student practice on the types of activities most often performed in legal office settings. Students will gain hands-on exposure to the various types of law while formatting documents. Word processing functions are incorporated into the course. PREREQUISITE: CAP 106; LGL 132 or as a co-requisite

    Prerequisite:
    CAP 106, LGL 132 or as a co-requisite.

    Future Offerings
    4/7-6/23Online SHEPHERD HOpenings: 24
  • MGMT 154Creating and Managing a Small Business5 credits

    This course examines the organization and operation of a small business. Topics include development of a business plan, failure factors in small businesses, sources of capital, record-keeping, financial statements, taxation, marketing, legal and regulatory issues, and best management practices.


    Future Offerings
    1/7-3/25MWF 9:30a-11:00aKENT DOpenings: 24
  • MGMT 210Human Resource Management5 credits

    Demonstrate knowledge of appropriate office supervisory skills. Introduces students to the fundamentals of supervisory management. Through lectures, text, case studies, projects, and simulations students will develop an understanding of principles to be used as guides for supervision in an office.


  • TOTAL Electives Course Credits
    13 credits

TOTAL PROGRAM CREDITS67 credits

Program Entry Information

The program typically starts in Fall, Winter, Spring, Summer Quarters.

Testing Requirements

These requirements are for the Certificate.

  • Accuplacer Reading Comprehension score of 71 or a C grade in RDG 085, and Accuplacer Sentence Skills score of 71 or a C grade in ENGL 092.
  • Accuplacer score of 50 in Arithmetic or a grade of “C” or better in MATH 090.

Pre-Program Course Requirements

  • Students must have an Accuplacer score of 50 in Arithmetic or a grade of “C” or better in MATH 090.

Program Outcomes

  • Graduates will be able to demonstrate competency in touch keyboarding at 40 wpm on a three minute timing with a three error limit.
  • Graduates will be able to demonstrate 73 percent competency in word processing, written business communication, business math, effective oral communication skills, office skills and procedures, and MS Windows.

Janell Massey - Instructor image

Janell Massey

 

Area of Instruction


Business & Computer Information Systems

 

Degrees and Certifications


M.Ed., Business Education, Western Washington University

B.A., Business Education, Western Washington University

Certificate, Microsoft Certified Application Specialist in Access, Excel, and Word 2007

Certificate, Microsoft Office Specialist: MS Word 2010 Core and Expert

Certificate, WA Professional Technical Certification

Contact Info


360 752-8410
jmassey@btc.ctc.edu
Campus Center (CC) - Room 213

 

Background


Profile
Janell Massey has been a Business Computer Information Systems (BCIS) instructor at Bellingham Technical College since 2007. Prior to that, she spent ...

    • Janell Massey has been a Business Computer Information Systems (BCIS) instructor at Bellingham Technical College since 2007. Prior to that, she spent 20 years as a high school business education teacher, work-based learning coordinator, career and technical education director, and career counselor. She graduated from Western Washington University with a master’s degree in Business Education (1991), and. while at BTC, she has earned tenure status and expanded her Microsoft certifications. Janell is currently the advisor for Administrative Assistant, Office Assistant, Receptionist and Data Entry Specialist degree and certificates. She is also an IAAP – International Association of Administrative Professionals member (since 2013); and a NBEA – National Business Education Association member (since 1987-2000/2013).