Potential Positions Nationally, more than two-thirds of all receptionists work in service industries and almost half of these are located in the health service industry. A large number of receptionists are also employed by manufacturing, wholesale and retail trade, government, and real estate industries. Medical receptionists work in doctors’ and dentists’ offices, hospitals, nursing homes, urgent care centers, surgical centers, and clinics.
Employment Outlook Employment opportunities for receptionists are expected to grow because so many receptionists work for firms in services industries – including physician’s offices, law firms, temporary help agencies, and consulting firms – that are expected to experience significant growth. Job openings should be plentiful due to the large size and high rate of turnover associated with this occupation.
Typical Tasks Specific tasks typically required of a receptionist include:
Receiving telephone calls and routing to the appropriate person or department;
Obtaining information for customers, visitors, and other interested parties;
Providing information regarding activities conducted at the business including the location of departments, offices, and employees within the organization;
Receiving visitors, answering general questions, and directing individuals to the appropriate party;
Using multi-line telephone systems, personal computers, and fax machines; and
Performing other clerical duties as assigned which may include opening and sorting mail, making fax transmittals and deliveries, word processing; and filing.
Medial receptionists may also perform the following duties:
Obtaining personal and financial information from patients, and
Directing patients to the proper waiting rooms.
This program typically starts in Fall, Winter, Spring and Summer Quarters
