Potential Positions Computer software support and training staff usually work in the information support departments of large organizations such as universities, government agencies, hospitals, financial institutions and major corporations. Hardware and software manufacturers also employ telephone-based help as customer service representatives. Potential positions include computer support specialist, computer software specialist, help desk specialist, training and support coordinator, desktop services analyst, PC support specialist, response line representative, and help desk analyst.
Employment Outlook Computer support positions are expected to be one of the fastest growing occupations over the next decade. The rapid rate of growth and change in the field requires a commitment to stay current with new technologies. Enhancing a Computer Software Support Degree with industry recognized certifications increases employment opportunities. Within 9 months after graduation, the estimated employment rate for the Computer Software Support program is 84%. The graduate starting median wage is $13.07 with a wage potential of $26.88.
*Graduate wages and placement obtained from SBCTC/WA unemployment files from 2004-05. Wage potential is based out of Whatcom County and obtained from LMEA. For further information, contact the Counseling & Career Center at 360-752-8450.
Typical Tasks The kinds of questions encountered by help desk staff depend on the setting. Specific tasks which may be required of a software support specialist or computer software support technician include:
? Receiving telephone calls from users having problems;
? Talking with users to determine source of specific error and recommending a solution;
? Applying knowledge of the major software packages in use, including word processing, spreadsheet, statistical, and database software;
? Resolving the computer software and hardware problems of users;
? Answering networking questions if required; and
? Referring the caller to a higher level computer support consultant, such as network administrator or programmer, or computer repair department when unable to resolve an issue.
This program typically starts in Fall, Winter, Spring and Summer Quarters
